Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

The the staff are very helpful and dealing with your...

The the staff are very helpful and dealing with your debits very helpful and understanding Reviewed on: 23rd May 2025

Best Debt Management Organisation Ever

Step Change gave me a new lease on life - overwhelmed by debts, I found help in managing my financial difficulties and gaining peace of mind and relief from all the permanent stress due to my money worries. They proved to be a shield between me and my creditors and they arranged a very affordable payment plan. Their staff is very understanding and knowledgeable and they dealt with my issues quickly and efficiently. Further on, the opportunity of dealing with matters personally online ( like reviewing my budget for instance) proved to be an even more suitable and straight forward way of using my time. Reviewed on: 23rd May 2025

Stepchange give me my life back .

Stepchange give me my life back . I don’t worry as much now about my debt as they arranged and did everything for me when my head was all over the place Reviewed on: 23rd May 2025

The only sensible way to proceed if you find yoursel...

The only sensible way to proceed if you find yourself in a scary debt situation. Reviewed on: 23rd May 2025

Not sure I would have managed without step change.

Not sure I would have managed without step change. Reviewed on: 23rd May 2025

Great help when I needed help.

Great help when I needed help. They understood me Reviewed on: 23rd May 2025

Step change are very helpful when you need to speak...

Step change are very helpful when you need to speak to them we have been with them years Reviewed on: 23rd May 2025

I had big debts did not know what to do sleepless ni...

I had big debts did not know what to do sleepless nights stepchange made it easy thank you Reviewed on: 23rd May 2025

Brilliant team

I have been with step change for the last 2 years and they have been brilliant. They are so understanding especially when struggling or under pressure. I will recommend anyone struggling to manage their debt to try step change. Reviewed on: 23rd May 2025

Quite simply amazing, they helped me with everything...

Quite simply amazing, they helped me with everything and make life a little easier Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt advice
from Money Wellness 4.89 from 6083 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub