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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have helped me massively finding the righ...

Stepchange have helped me massively finding the right solution for my circumstances. I can not thank them enough. Reviewed on: 15th May 2024

Great Work

They were very understanding and helped alleviate the pressure immediately. Reviewed on: 15th May 2024

I have found Stepchange to be very easy to work with.

I have found Stepchange to be very easy to work with. The staff are all so helpful, friendly and not at all judgmental. The stress of money worries is all consuming and a charity like this gives you chance to sort your money worries and be able to sleep peacefully at night! Reviewed on: 15th May 2024

Made my life easier during and after covid 19.

Made my life easier during and after covid 19. Reviewed on: 15th May 2024

Peace of mind

The team helped me take control of my finances and gave me peace of mind and the first good nights sleep I had in a long time Reviewed on: 15th May 2024

Amazing support and actual debt management company

They are very helpful and supportive. Helped me to stop worrying about my debt and it building up. I am now a year in and doing well and no missed payments. No judgement and actually paying debt off rather than being ripped off by a company just scamming my money. I was scared at first but now not in the hole i once was. Reviewed on: 15th May 2024

Great help from start to finish, would recommend 100...

Great help from start to finish, would recommend 100%, if you need help with debt don’t hesitate to contact them & it’s free Reviewed on: 15th May 2024

Great service .

Non judgment, very helpful, very quick to sort problems Reviewed on: 15th May 2024

Agents are always understanding,helpful and kind

Agents are always understanding,helpful and kind , sympathetic to your situation. They listen intently to come up with the right solution for you . They take their time and consider your circumstances with empathy and caring Reviewed on: 15th May 2024

Stepchange changed my life

Every staff member has been Incredibly helpful and full of knowledge from the very start, I was so nervous to start the process and put it off for too long. Once I started I was relieved to find friendly people who were eager to help in any way they could, I've not spoke to a single individual who hasn't gone above and beyond to make sure I had the right plan to suit my needs. They have always made themselves available for advice and guidance when the situation arose for a change to a plan or even a whole new plan, I wish I had started the process sooner with Stepchange. Reviewed on: 15th May 2024

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