Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

View other StepChange products

4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change, nonjudgmental, understanding professionals

I went into step change debt management not sure what to expect. What I got was understanding and kind professionals who helped me to clear my debt as quickly as I could without negatively effecting my life. They helped me budget and see where I could drop some expenses without being judgemental or patronising. I would recommend this to anyone who needs help clearing their debts. Reviewed on: 15th May 2024

An absolute godsend of a service.

An absolute godsend of a service. Have helped me feel like a human being. I have never been judged but completely supported. Reviewed on: 15th May 2024

They where very helpful.

They where very helpful. Put my mind to rest. Stopped all the worry of getting lots of debt letters. Reviewed on: 15th May 2024

Every time that I've contacted Step Change, they've...

Every time that I've contacted Step Change, they've always been professional and helpful. Reviewed on: 15th May 2024

Very helpful , understanding , you felt like they re...

Very helpful , understanding , you felt like they really cared and wanted to help you Reviewed on: 15th May 2024

Superb service

I had to get help and was put on a DMP it was such a relief to be able to talk to someone and get the help I needed at stressful time I still have a little way to go but I’m in a better place than I was Reviewed on: 15th May 2024

Very helpful and professional, easy to communicate w...

Very helpful and professional, easy to communicate with and good response time Reviewed on: 15th May 2024

Lifeline...

When I first contacted Step change back in 2017 I had debts I couldn't afford to pay every month I was at my wits end. Step change helped me firstly by reassuring me that I could get my finances under control and helped me put a debt management plan together. The great thing is they contacted every single one of my creditors to inform them of my situation and what I could afford to pay back. This took the pressure off and although some creditors still tried to hound me the great majority backed off and allowed me to pay them back more gradually. Dont hesitate to contact them if you find yourself in difficulty, you have more options than you know, and believe me there is no scenario Step Change have not encountered. Reviewed on: 15th May 2024

amazing stress free process

cant tell you how thankful i am for finding step change im really nervous on the phone and i could do everything online they took control of everything stress free Reviewed on: 15th May 2024

Got into trouble managing credit cards

Got into trouble managing credit cards with the exorbitant interest but thanks to StepChange i am gradually paying them off at an amount i can afford each month. Looking forward to being out if debt Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub