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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent service

Excellent service, thought the world was against me till I talked to Step Change Reviewed on: 23rd May 2025

Simple and helpful advice

Simple and helpful advice led to a dmp that suits me. Reviewed on: 23rd May 2025

Exceptional company ..

Stepchange has helped me immensely and taken a great worry from my mind. Excellent staff who have helped me throughout. Reviewed on: 23rd May 2025

Very nice people put me at ease amd friendly quick t...

Very nice people put me at ease amd friendly quick to sort Reviewed on: 23rd May 2025

I’m not thinking about how to make payment to whom i...

I’m not thinking about how to make payment to whom i own. Reviewed on: 23rd May 2025

I was so worried when I had to take advice.

I was so worried when I had to take advice. I had got into debt by helping someone I loved very much, and it just kept on growing. Contacting Stepchange helped me to get my life back to manageable Reviewed on: 23rd May 2025

I couldn’t survive without their support.

I couldn’t survive without their support.Always helped me with my difficulties. Reviewed on: 23rd May 2025

Things were really tough for me and they took the st...

Things were really tough for me and they took the stress and strain out of my situation Reviewed on: 23rd May 2025

Very good and helpful

Very good and helpful attentive.and helped me through financial aid Reviewed on: 23rd May 2025

Great service lovely people easy to talk to

Great service lovely people easy to talk to Reviewed on: 23rd May 2025

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