Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

View other StepChange products

4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Exceptional company ..

Stepchange has helped me immensely and taken a great worry from my mind. Excellent staff who have helped me throughout. Reviewed on: 23rd May 2025

Very nice people put me at ease amd friendly quick t...

Very nice people put me at ease amd friendly quick to sort Reviewed on: 23rd May 2025

I’m not thinking about how to make payment to whom i...

I’m not thinking about how to make payment to whom i own. Reviewed on: 23rd May 2025

I was so worried when I had to take advice.

I was so worried when I had to take advice. I had got into debt by helping someone I loved very much, and it just kept on growing. Contacting Stepchange helped me to get my life back to manageable Reviewed on: 23rd May 2025

I couldn’t survive without their support.

I couldn’t survive without their support.Always helped me with my difficulties. Reviewed on: 23rd May 2025

Things were really tough for me and they took the st...

Things were really tough for me and they took the stress and strain out of my situation Reviewed on: 23rd May 2025

Very good and helpful

Very good and helpful attentive.and helped me through financial aid Reviewed on: 23rd May 2025

Great service lovely people easy to talk to

Great service lovely people easy to talk to Reviewed on: 23rd May 2025

First class.

First class. I have nothing more to add Reviewed on: 23rd May 2025

Just What I Needed...

Stepchange really helped me cope with the loss of my lovely wife n being unable to understand my money problems Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub