Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

View other StepChange products

4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Free service - and very user friendly

Very User friendly online - plus free service. I originally looked into debt management with a company which would have taken a over all fee of £4500 ! Reviewed on: 14th May 2024

StepChange remove the worry and trauma of debt.

StepChange remove the worry and trauma of debt. They are non judgmental yet honest to what they can do for you. You can review and amend things either online or via a telephone call speaking to professional yet sympathetic voice at anytime. Reviewed on: 14th May 2024

Will definately recommend

Very important and helpful people , they have made my life turn round for the best , before their help I could not sleep , very stressed now nearly debt free Reviewed on: 14th May 2024

Been very helpful and have been helping me since 2010.

Been extremely helpful and have been helping me since 2010. I don't know what state my finances would be, without their help, and I now live easily within my needs. Reviewed on: 14th May 2024

StepChange...a way out of debt!!!

StepChange advisors are very helpful and understanding. The support has been reassuring. I was given options on how to manage my debts and go forward with my life when I was in a lot of debt and couldn't see my way out. Reviewed on: 14th May 2024

I was in debt and Step Change helped me to get organ...

I was in debt and Step Change helped me to get organised and repay with the minimum of fuss and they were very empathetic. Reviewed on: 14th May 2024

Step Change- 100% recommendation.

I was recommended by one of my creditors to contact step change when I began to struggle with paying my monthly bills. They were so helpful, professional and friendly. They took the burden and worry of contacting all my creditors off my shoulders and have supported my throughout. I'm now paying off all my creditors and managing my monthly finances all thanks to step change. Without step change, I don't know what I would have done, anyone who is experiencing financial hardship should contact them, they won't regret it. Reviewed on: 14th May 2024

Life savers

StepChange have really simply saved me in so many ways. I had no idea there were services like this available, I thought my only option was going to be something like bankruptcy. The process of starting up my debt management plan was flawless, fast and most importantly easy and stress free. Any time I have a question the response is clear and quick. I’m so grateful to have discovered StepChange! Reviewed on: 14th May 2024

Stepchange turned my life around

Stepchange helped me to turn my problem with debt around when no one else seemed to have time or wanted to listen. My debt was quite large from credit cards and they approached each debtor on my behalf and sorted out a payment schedule that i could manage. When I lost my job they agreed to put payments on hold for a while to give me breathing space and I started it up again after 2 months. I have had my plan with StepChange for over 4 years now and I am reaching the end of paying back my debt. I can't thank them enough for helping me out in what was an overwhelming situation. I would recommend that anyone struggling with debts talk to Stepchange. They are non judgemental, knowledgeable and approachable and carry a lot ot influence with the big financial companies and lenders to handle your issues on your behalf. Reviewed on: 14th May 2024

Felt heard and supported.

Felt heard and supported. Kind advisors and gave great advise and aupport Reviewed on: 14th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.92 from 5710 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub