Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

View other StepChange products

4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange"stepped" in and took charge

In total despair before StepChange"stepped" in and took charge and set up my debt plan,made it affordable so I could pay my debts and still manage to live Reviewed on: 23rd May 2025

Understanding customer service

Very understanding customer service as money problems are always embarrassing but I felt very comfortable talking to Stepchange. No judgement just practical help Reviewed on: 23rd May 2025

Stepchange are the best

Stepchange put my mind at rest, negotiated with all those that i owe so i could only pay what i can afford. Reviewed on: 23rd May 2025

StepChange literally changed my life.

To say that StepChange changed my life would be an understatement. I had amassed debts through no real fault of my own (reduced family income along with redundancy and a critical illness in my family), but was losing sleep and worrying about how I could possibly replay back what I owed. StepChange supported me with a realistic debt management plan with my creditors where I could afford monthly payments while stopping interest accruing at a frightening rate. I have almost paid it off now, but my credit score has already improved again which means I have options and hope for the future for me and my family. I should have made these decisions even earlier but was embarrassed. StepChange restored my dignity throughout the whole process - for the first time, I did not feel alone with dealing with my debts. Reviewed on: 23rd May 2025

StepChange have changed my life .

StepChange have been fantastic, they took the stress out of managing my debt which has really helped me. The process is easy to follow, the online portal is user friendly and has lots of information. They take you step by step through everything! I am so happy I decided to contact StepChange and they have really helped me to take charge of my finances and resolve my debt issues Reviewed on: 23rd May 2025

Very very sorted out my financial problems ,huge rel...

Very very sorted out my financial problems ,huge relief. Reviewed on: 23rd May 2025

Staff are understanding and helpful I was at the sta...

Staff are understanding and helpful I was at the stage of not knowing what to do after I lost my job , these people saved my life Reviewed on: 23rd May 2025

Simple, quick & reassuring

It's been great & fairly simple setting it up & them working out all the budgeting. Also slightly reassuring you have the support of someone else in these difficult times. Only slight negative I have is that is is difficult to speak to anyone/ get a response straight away to queries. Reviewed on: 23rd May 2025

always acting in my best interests

always acting in my best interests Reviewed on: 23rd May 2025

I was worrying about debt, then heard about step cha...

I was worrying about debt, then heard about step change, hesitated for a few weeks kept thinking about it and then contacted them. I really wish I done it sooner it has helped me sort finances and contacting companies. Would absolutely recommend if you are worrying don’t hesitate. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions
from Back2Credit 4.87 from 2115 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub