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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

A weight off my mind.

I came to Stepchange out of desperation, and they took my debt and made it manageable to pay it back, which took a weight off my mind. Reviewed on: 11th May 2024

Helpful and trustworthy service

Very helpful advice managed to get affordable repayments agreed and ease myself out of trouble, talked to companies concerned and got an agreement Reviewed on: 11th May 2024

Review of Debt Management Plan

Given the situation I have found myself in, the help and guidance provided by Step Change has been invaluable. It has left me feeling much less stressed about my situation and more positive about the future with managing my debts. The people I have spoken too are brilliant with how they approach your problems. For anyone in a similar situation I would recommend Step Change for help without any hesitation. Reviewed on: 11th May 2024

A weight of your shoulders

Really understand a persons situation and great at helping find the right solution Reviewed on: 11th May 2024

Saving my life

I’ve given a review title saving my life which is very true about eight years ago I was in a financial mess I had maxed out up to eight credit cards and couldn’t afford the cost of my sons wedding in Cyprus I had to borrow the money from my partner I was only paying the minimum on my credit cards and every month my balance was not going down I contacted step change for support and supplied you with my card details it worked out that I owed just short of £38000 I really didn’t know I owed that much stepchange sorted out a payment plan based on my wages and outgoings the interest on the cards stopped and I was able to slowly reduce my debts I’m still about a year away but now it’s down to just over £1500 when covi hit you reduced my payments by half you cannot understand how grateful I am and I have recommended you to my friends thankyou so much for the help you provided I will forever be grateful Reviewed on: 11th May 2024

Stephanie were brilliant when I first asked for thei...

Stephanie were brilliant when I first asked for their help. Practical, non judgemental advice and support. I have been under their care for a few years now and continue steadily, with their help, to pay my debts off. Reviewed on: 11th May 2024

Help When You Need It Most

Very experienced and knowledgeable staff helped me and my family get out of a very difficult situation and we are now debt free. Reviewed on: 11th May 2024

A godsend in this current climate

Like many in the current economic climate, I have been experiencing financial difficulties, with the anxieties that these have invoked. The advisor that I spoke with at StepChange did much to reassure me and provided no-nonsense advice for getting my finances back in some sort of order. The relief that I felt at getting my concerns voiced and listened to, with the practical steps suggested that I take have helped lift some of the pressure that I have been feeling. There’s still a long way to go, but now that I’ve made the first ‘step’ then I feel less anxious about tomorrow. The service that they provide (and it’s free) is a godsend to individuals like myself who are feeling the impact of this current government’s economic policy, where those with little are being squeezed ever tighter. Reviewed on: 10th May 2024

I've got mental health back.

they don't judge you and are trained in the Law. You learn how to manage with what you have.. It's how are grandparents lived. You appreciate life with less money but enough to get by. You are not alone and they are a life saver. I'm still paying small amounts, I still owe thousands with the bank but they support your back. Reviewed on: 10th May 2024

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