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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful

From day one they have been excellent helpful and saying what you can choose to do by recommending different avenues to see which is best Reviewed on: 1st May 2024

Stepchange have dealt with everything and taken the...

Stepchange have dealt with everything and taken the stress and worry away from me. All I now need to do is update my financial plan every year and they take care of the rest. Don't delay if experiencing debt issues, contact Stepchange and let them take the weight off your shoulders. I can't recommend them enough Reviewed on: 1st May 2024

Step change change my fears, worries, sleepness nigh...

Step change change my fears, worries, sleepness night to joy. Reviewed on: 1st May 2024

Couldn't have been more helpful.

All my dealings with Stepchange have been excellent, and sympathetic to my predicament. Reviewed on: 1st May 2024

They took the weight off my shoulders and I felt I h...

They took the weight off my shoulders and I felt I had a light at the end of the tunnel Reviewed on: 1st May 2024

The best thing I've ever done was get S tepchange to...

The best thing I've ever done was get Stepchange to take over the way to make my payments to my debtors.It's taken a lot off my mind. I can now relax knowing some of my debts are getting paid regularly. It was a bit hard having to tighten our belts but it has helped us a great deal, not having to worry every time a letter drops through the door. Reviewed on: 1st May 2024

stepchange are understanding empathetic and efficien...

stepchange are understanding empathetic and efficient, they take a lot of the stress out of dealing with debt Reviewed on: 1st May 2024

Deny help

Step change basically turned our life around, always at the end of the phone if needed, really helped us with our debt problems, so glad I gave them a call Reviewed on: 1st May 2024

Debt management plan

All my debt is been managed by srepchange. I don't have any worries now. Reviewed on: 1st May 2024

Absolutely fantastic from start to finish

Absolutely fantastic from start to finish, always eager to help and the advice they gave enabled us to make an informed decision going forward. We would have really struggled to get ourselves sorted without their support. Reviewed on: 1st May 2024

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