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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change were outstanding

Step Change were of enormous help to me when I got into serious debt. They were so supportive and helped me with a debt management plan. Whenever I had to call them they were happy to discuss my problems and never rushed me through a call. I successfully paid off my debt all thanks to Step Change Reviewed on: 7th May 2024

Best debt management ever

They have been fantastic and always help me when I need them. They lower my anxiety at stressful times Reviewed on: 7th May 2024

Step change took away all the stress and fear

Step change took away all the stress and fear of having to deal with everyone that we owed money too Reviewed on: 7th May 2024

StepChange are absolute lifesavers.

StepChange are absolute lifesavers. After struggling with debt so much that it was starting to effect my health I took the decision to seek help from them. They were amazing from the start. They literally changed things for the better straight away. Life is so much better now and it is all thanks to them. I would highly recommend them. Reviewed on: 7th May 2024

Stepchange Service

Stepchange have been incredibly helpful to me at a very difficult time and continue to provide great advice Reviewed on: 7th May 2024

Stepchange is a wonderful organisation.

Stepchange is a wonderful organisation. They helped me deal with a significant level of debt by establishing a workable payment plan to my creditors. Their staff are without doubt the best people I have ever come across in their positive support and kindness. They always find a solution when things look overwhelming and without them at the end of a phone line I don't think I would be where I am now. Reviewed on: 7th May 2024

I have been impressed with Step Change as my choice...

I have been impressed with Step Change as my choice of Debt Management. They’ve been extremely helpful, professional and at the same time friendly and understanding. They have advised and guided me through my repayments with varying options and I am grateful they were there when I couldn’t see a way out. I would advise anyone with Debt to contact Step Change as soon as possible. No more sleepless nights and constant worry how to pay the bills. Reviewed on: 7th May 2024

Always helpful and puts my mind at rest.

Always helpful and puts my mind at rest. Reviewed on: 7th May 2024

supportive staff , super online portal which is easy...

supportive staff , super online portal which is easy to use, professional service Reviewed on: 7th May 2024

Great first step.

Great first step. Admitting you have a problem with debt/money is the major first hurdle but StepChange are there to help and not judge. The initial process is a little time consuming but is necessary to make sure the solution suits your needs. I'm extremely glad I got in contact with StepChange and I'm happy to say that after 5 years I am debt free and no longer dreading the doorbell ringing or the letters the postman is delivering. StepChange gave me back a positive outlook and I hope I never have to use them again, but so glad they were there when I needed that help. Reviewed on: 7th May 2024

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