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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Total amazing and very understanding

Total amazing and very understanding Reviewed on: 23rd May 2025

Life changing decision

At the worst time of my life, financial poverty also struck.. I couldn’t see a way out and Stepchange guided,and supported me through tough times to make life bearable and affordable Reviewed on: 23rd May 2025

I was floundering under the weight of my debts.

I was floundering under the weight of my debts until step change helped me find a solution that left me with sufficient money to live on but also repay all my debts. The weight was instantly lifted and the online portal has made it simple to update my plan when things change. Reviewed on: 23rd May 2025

Always there to help anytime .

Always there to help anytime .Reachable and very accommodating Reviewed on: 23rd May 2025

Excellent support

As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025

When i first contacted you.

When i first contacted you. I was so depressed and stressed. I was put at ease spoke to staff who seemed to understand my dilemma . They guided me through step by step and i was debt free in two to three years. Reviewed on: 23rd May 2025

always helpful and very polite.

always helpful and very polite. staff takes time to go through your budget and don’t rush you in taking any decisions.Thank you Reviewed on: 23rd May 2025

StepChange the best decsion you will ever make

Things got heavy, covid left me in a pickle salary no longer met my outgoings. sleepless nights worrying about meeting the payments the following month after month. The worry and the shame…A few of the lenders recommended i give Step Change a call., at the start I thought NO, I can do this….but is so difficult. Like swimming in custard. My back was against the wall. I had no other option left. 3 years into our plan an I am so glad I made that call. I have to say that it has not been easy a lot of sacrifices had to be made, and we continue to do so. But these have trained us to be smarter, budget much better. As its sits we stand to be debt free (bar mortgage and a wee car) in May 2026. Looking back now and looking ahead makes me quite emotional. Stepchange are a game changer. Don’t wait a minute longer to make the call. The staff are so understanding and helpful. This will be the best decison you have ever made. Reviewed on: 23rd May 2025

This charity is a life saver....

This charity is a life saver, being able to consolidate debt to an affordable amount with the help and support from Stepchange has been amazing and it doesn't take much time at all to get set up. Reviewed on: 23rd May 2025

Great debt solution company

I was at an all low after having a brain haemorrhage, couldn't work, was embarrassed about my situation and was recommended by my creditors to get in touch with stepchange and they saved my circumstances and now I breathe, the stress has been removed and my debt is going down. Great company, compassionate staff and easy to deal with once you take the step and call them. Reviewed on: 23rd May 2025

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