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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16802 reviews)

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4.95

Based on 16,802 reviews, last reviewed 18th May 2026

100350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company would definatly recommend I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get so... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16802)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My terrible period your (Stepchange) help is gratefu...

My terrible period your (Stepchange) help is grateful me. Definitely I didn’t get your help I talked wrong decision. Reviewed on: 7th May 2024

I no longer have to worry about phone calls or lette...

I no longer have to worry about phone calls or letters demanding payments. My monthly outgoings were 5 times higher than I am paying now. I no longer need to speak to any of my creditors, they are dealt with directly by step change. Reviewed on: 7th May 2024

Thanks You!

I am writing to express my heartfelt gratitude to StepChange Debt Charity for the exceptional support they have provided me in managing my debts. From the very first interaction, it was evident that StepChange operates with a genuine commitment to assisting individuals facing financial challenges. The professionalism and empathy demonstrated by their team have been truly commendable throughout my journey. Furthermore, the accessibility of their services, whether through phone consultations or online resources, ensured that I always had the assistance I needed whenever questions arose. Thanks to StepChange, I now feel more in control of my finances and equipped with the tools to work towards a debt-free future. Their invaluable support has made a significant difference in my life, and I cannot recommend their services highly enough. In conclusion, I extend my sincerest thanks to StepChange Debt Charity for their unwavering commitment to helping individuals like myself achieve financial stability and peace of mind. Reviewed on: 6th May 2024

Amazing at taking the stress out of debt management

Just amazing at taking the stress out of managing your debts. They will do anything they can and are nin judgemental Reviewed on: 6th May 2024

Never let me down

very helpful and hard working people at Step change.They gave me peace of mind.. So l do not worry about the debt. that the HMRC bought on me. They had me on the wrong Tax Code. Reviewed on: 6th May 2024

StepChange helped me agree a debt payment plan with...

StepChange helped me agree a debt payment plan with two banks. They have been helpful and supportive. Their staff are lovely and make you feel at ease when you call. I receive regular comms from them. They are a superb charity. Reviewed on: 6th May 2024

Very helpful, understanding and professional.

Very helpful, understanding and professional. If you need help give them a call. Reviewed on: 6th May 2024

I had to give up work suddenly through ill health an...

I had to give up work suddenly through ill health and found myself unable to pay off my credit cards any more. My bank, Nationwide, recommended Stepchange and they have sorted my finances for me and taken a huge weight off my shoulders, allowing me to pay off amounts I could afford to each of my creditors Reviewed on: 6th May 2024

I now live stress free knowing my debts are been pai...

I now live stress free knowing my debts are been paid and I don’t have debtors hounding me or stressing about money. It’s made me more financially aware and try to adhere to spending commitments Reviewed on: 6th May 2024

They removed the stress and worry from this awful de...

They removed the stress and worry from this awful debt situation. They were easy to access and always helped with my questions - no matter how silly they sounded. I am most grateful for their continuing help and support through this process. Reviewed on: 6th May 2024

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