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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great debt solution company

I was at an all low after having a brain haemorrhage, couldn't work, was embarrassed about my situation and was recommended by my creditors to get in touch with stepchange and they saved my circumstances and now I breathe, the stress has been removed and my debt is going down. Great company, compassionate staff and easy to deal with once you take the step and call them. Reviewed on: 23rd May 2025

They help alot by assisting people to repay their de...

They help alot by assisting people to repay their debts Reviewed on: 23rd May 2025

Helpful, kind and understanding

Everyone I have spoken to has been helpful, understanding and willing to listen and help to reassure me. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Non judgemental. Feel at ease talking to them. Reviewed on: 23rd May 2025

Step Change - Life Changers

From beginning to end Step Change treated me with respect, kindness and help. It took me 2 years plus to become debt free but is a wonderful feeling, I feel free! Reviewed on: 23rd May 2025

The Step Change website is very easy to navigate and...

The Step Change website is very easy to navigate and the detail needed to be entered to get advise are very easy to follow. In my case a debt management plan was advised and the setup and monthly management of this has been seamless and stress free. When I have had to speak to SC they have been very friendly and understanding everytime. Reviewed on: 23rd May 2025

StepChange the way to get your life back on track.

I was drowning in debt and was so stressed about it not knowing how to deal with it. once I built up enough courage to make that initial call I felt the weight of the world had been lifted. I didn’t feel judged and they gave me a clear plan on how to make a realistic debt management plan. Ten years on I have changed the way I spend money by ensuring I pay in cash that I have saved instead of using credit with the high interest rates. The valuable information and support I received from StepChange I now share with friends and family who may be heading in the same direction I was going prior to taking control of my debt. Reviewed on: 23rd May 2025

What would I do without StepChange its a question I...

What would I do without StepChange its a question I find asking myself quite often. To the brink of dispair to hope is how I would describe the work they do. Reviewed on: 23rd May 2025

Before approaching step change I was in a desperate...

Before approaching step change I was in a desperate financial situation after having severe fraud committed against me. Step change assisted me in setting a tight but realistic budget to enable me to address my debts. They contacted my creditors and got the repayment solutions accepted. Reviewed on: 23rd May 2025

I had many debts which was becoming overwhelming

I had many debts which was becoming overwhelming but stepchange helped me Reviewed on: 23rd May 2025

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
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from My Debt Plan 4.84 from 385 reviews

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