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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

In despair until we contacted step change !!.

We were elderly & in despair tbh . Step change changed our lives for the better . Highly recommended from every area used Reviewed on: 23rd May 2025

Great advisor.

Great advisor. Friendly and very helpful. Reviewed on: 23rd May 2025

Stepchange is a life saver.

Stepchange is a life saver. A lot would have happened without Stepchange. i cant thank them enough. Reviewed on: 23rd May 2025

Step Change have been excellent, they gave me piece...

Step Change have been excellent, they gave me piece of mind and more importantly they took all my worries and anxieties away, I can’t thank Step Chamge enough. A superb service run by professional people. Reviewed on: 23rd May 2025

Being in debt was making me ill both physically and...

Being in debt was making me ill both physically and mentally until I was directed to Step Change . I cannot thank them enough for sorting out all of my finances and taking away all of the pressure I was under with one monthly payment . I no longer fear that knock at the door and I am happy and content with how my life is going at the moment Reviewed on: 23rd May 2025

Step change has lifted the unbearable emotional burd...

Step change has lifted the unbearable emotional burden that my debt was causing. I am now repaying my creditors monthly, and are no longer juggling my finances via credit cards Reviewed on: 23rd May 2025

stopped my stess about my debt and intrest hope i ca...

stopped my stess about my debt and intrest hope i can make an offer to my creditors when i get to 60 with stepchange help. Reviewed on: 23rd May 2025

They listen to what you have to say regarding your...

They listen to what you have to say regarding your outgoings and help you to make the best payment choice without breaking the bank Reviewed on: 23rd May 2025

Step change changed my life.

Step change changed my life, their understanding and empathic approach is amazing. Not one judgement just help and guidance Reviewed on: 23rd May 2025

Always very fair and understanding.

Always very fair and understanding. Took a huge weight off my mind. Reviewed on: 23rd May 2025

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