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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

stopped my stess about my debt and intrest hope i ca...

stopped my stess about my debt and intrest hope i can make an offer to my creditors when i get to 60 with stepchange help. Reviewed on: 23rd May 2025

They listen to what you have to say regarding your...

They listen to what you have to say regarding your outgoings and help you to make the best payment choice without breaking the bank Reviewed on: 23rd May 2025

Step change changed my life.

Step change changed my life, their understanding and empathic approach is amazing. Not one judgement just help and guidance Reviewed on: 23rd May 2025

Always very fair and understanding.

Always very fair and understanding. Took a huge weight off my mind. Reviewed on: 23rd May 2025

When you cannot sleep at night

When you cannot sleep at night because you do not know how to get out of sinking debt, be brave and call Step change who will guide through the rough to sleeping again, I DID. Reviewed on: 23rd May 2025

They are extra friendly & make you feel extremely co...

They are extra friendly & make you feel extremely comfortable. I was in a terrible financial situation & they sorted my repayments within a couple of weeks. The lady that helped me was Becky who was amazing Reviewed on: 23rd May 2025

Lifesavers

I was struggling with huge debts and owed far more in monthly payments than my wages covered. I was considering bankruptcy after ignoring the issue for a long time. I was guided to contact Stepchange and this was the first time I had hope that my nightmare was over. It felt like a good friend helping me battle the debt collectors and giving me the breathing space I desperately needed. One simple (and more importantly realistic and affordable) payment each month and the rest is all done for you. A yearly appraisal of my budget and if necessary occasional holiday payment pauses. I could finally sleep at night and have the money to pay my bills and still enjoy life. It took me 9 years to clear nearly £20k of debt, but I am now free from it all. I have a really healthy credit score, but more importantly I now manage my debts much more responsibly. I cannot thank this charity enough for saving me from the worst days of my life. Reviewed on: 23rd May 2025

The best decision I’ve made!

I was told about Step Change by my friend and in all honesty it was the best decision I’ve made. The process was straightforward and when I have had to call to give some more information everyone was so patient and helpful. I couldn’t recommend them enough. It has made life so much easier. Thank you Step Change Reviewed on: 23rd May 2025

Life savers

I was a mess but they sorted things for me quickly and were so kind and non judgemental Reviewed on: 23rd May 2025

Excellent supportive non judgemental advice.

Excellent supportive non judgemental advice. Took enormous stress off of me and helped me to sort my finances out and dealt with creditors. They saved my life, Reviewed on: 23rd May 2025

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