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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lovely friendly helpful people.

Lovely friendly helpful people. Not in the slightest judgemental. Expert advice. Reviewed on: 23rd May 2025

Stepchange made me feel at ease when dealing with th...

Stepchange made me feel at ease when dealing with them and sorted my debts out for me Reviewed on: 23rd May 2025

StepChange saved my life.

StepChange saved my life. From the first moment I picked up the phone to them, right the way through to making my final payment on my debt management plan (a little over four years later) the team are all committed to helping people get on top of their finances. Truly wonderful and it has made me such an evangelist. Reviewed on: 23rd May 2025

I was in a desperate state when I heard about StepCh...

I was in a desperate state when I heard about StepChange I am now able to handle my expenses with the help of the agents that put you at ease and talk things through with you Reviewed on: 23rd May 2025

When I started with step change I was so worried abo...

When I started with step change I was so worried about how I will be able to manage all the debts I had. The interest rates were getting high. Step change gave me a piece of mind. I didn’t have to worry anymore. They managed to work out how much I can afford. And am glad that I am coming to the end of all my debts. Will kind of miss you guys you had become part of my family. Thanks you Reviewed on: 23rd May 2025

Lifesaver drowning in debt to all under control

Lifesaver drowning in debt to all under control Reviewed on: 23rd May 2025

Make contact - you won’t regret it

They saved my life at a time when I couldn’t see a way out of my financial mess Reviewed on: 23rd May 2025

Helpful and stress free.

Very helpful took away the stress.. Reviewed on: 23rd May 2025

Bad debts

Got left with large debts after a divorce stepchange been brilliant helping me sort them out will be debt free in two years ,been a long road but can see the light at end of tunnel . Highly recommend stepchange Reviewed on: 23rd May 2025

Everyone I have spoke to have been kind, friendly an...

Everyone I have spoke to have been kind, friendly and fully understanding. The monthly payments are great and I feel like a weight has been lifted off my shoulders. The personal login is easy to navigate Reviewed on: 23rd May 2025

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