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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I have used stepchange for a long time and don't hav...

I have used stepchange for a long time and don't have any complaints.they are a good company to deal with. Reviewed on: 23rd May 2025

Fantastic

Had no issues with step change and it has worked for us fantastically Reviewed on: 23rd May 2025

Saved my life

Step change really helped get me out of a difficult situation im forever grateful for that Reviewed on: 23rd May 2025

Stepchange help me consolidate all my debt into one...

Stepchange help me consolidate all my debt into one monthly payment with a debit plan that hepls me budget my money saved my from a lot of stress and anxiety best thing I have ever done thank you stepchange Reviewed on: 23rd May 2025

They are so helpful and understanding , it’s changed...

They are so helpful and understanding , it’s changed my life Reviewed on: 23rd May 2025

Stepchange helped me through a very traumatic time i...

Stepchange helped me through a very traumatic time in my life. I had bills to pay, a sick child and a wife that had to leave her job to look after our child which suddenly blew a huge hole in our finances. I could not sleep at night, tried getting another job and eventually got to a place where I contemplated horrible thoughts about ending it all. I do not even remember how I found Stepchange but I did and they supported me through the darkest moment in my adult life. Put a plan together and got on top of my debts and I could finally breathe again. They have made a huge difference in my life and truth be told, probably saved it. Words cannot express how grateful I am. Reviewed on: 23rd May 2025

I trust Stepchange

Stepchange has been there for me in the hardest time. We feel vulnerable sometimes and do not want to share our struggle, but being honest can make things way better. Reviewed on: 23rd May 2025

Step Change your friend.

Whoever i talk to i get respect. Extremely helpful and always never patronising. Reviewed on: 23rd May 2025

I was devastated and distraught after I had a large...

I was devastated and distraught after I had a large benefit reduction. I had credit card and loan repayments that I just could not meet. step change were absolutely brilliant they didn’t judge were very calm and found me a solution that I could afford. Reviewed on: 23rd May 2025

The personal front Step Change is very supportive an...

The personal front Step Change is very supportive and professional, they will help when matters are out of control, unfortunately for myself the agreed payments are forever. Reviewed on: 23rd May 2025

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