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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They are so helpful and understanding , it’s changed...

They are so helpful and understanding , it’s changed my life Reviewed on: 23rd May 2025

Stepchange helped me through a very traumatic time i...

Stepchange helped me through a very traumatic time in my life. I had bills to pay, a sick child and a wife that had to leave her job to look after our child which suddenly blew a huge hole in our finances. I could not sleep at night, tried getting another job and eventually got to a place where I contemplated horrible thoughts about ending it all. I do not even remember how I found Stepchange but I did and they supported me through the darkest moment in my adult life. Put a plan together and got on top of my debts and I could finally breathe again. They have made a huge difference in my life and truth be told, probably saved it. Words cannot express how grateful I am. Reviewed on: 23rd May 2025

I trust Stepchange

Stepchange has been there for me in the hardest time. We feel vulnerable sometimes and do not want to share our struggle, but being honest can make things way better. Reviewed on: 23rd May 2025

Step Change your friend.

Whoever i talk to i get respect. Extremely helpful and always never patronising. Reviewed on: 23rd May 2025

I was devastated and distraught after I had a large...

I was devastated and distraught after I had a large benefit reduction. I had credit card and loan repayments that I just could not meet. step change were absolutely brilliant they didn’t judge were very calm and found me a solution that I could afford. Reviewed on: 23rd May 2025

The personal front Step Change is very supportive an...

The personal front Step Change is very supportive and professional, they will help when matters are out of control, unfortunately for myself the agreed payments are forever. Reviewed on: 23rd May 2025

Stress free step change 5plus year now there very he...

I been with step change 5plus year now there very helpful and understanding and help me sleep better at night thank u Reviewed on: 23rd May 2025

Very helpful team ,excellent service

Very helpful team ,excellent service Reviewed on: 23rd May 2025

When i heard about stepchange i rang them and it was...

When i heard about stepchange i rang them and it was the best phone call i made .They all the details of my debts and gave me the the best payment plan for my income. Yhey rang all the people i was in debt to gave them all a payment offer ehich yhey sccepted and i made a monthly payment to stepchange so sll the worry and stress was lifted from my shoulders.I am now debt free and cant thsnk stepchange enough gor there proffesional way they handled everything Reviewed on: 23rd May 2025

I didn’t know where to turn I got myself in such a m...

I didn’t know where to turn I got myself in such a mess but stepchange made it easy and gave me options I didn’t know I had to! I dreaded the phone calls but breathing space really helped Reviewed on: 23rd May 2025

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