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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

8 characters long

My experience is mine and mine alone Reviewed on: 23rd May 2025

great service

brilliant and stress free,the staff are very helpfull Reviewed on: 23rd May 2025

We are getting there

We were in quite a serious amount of debt but seeing that total fall month in month has given us such comfort and although we have a way to go there is light at the end of the tunnel Reviewed on: 23rd May 2025

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

Great experience

They were polite, caring and understanding. There deserved their weight in gold. Reviewed on: 23rd May 2025

I had a lot of financial problems, cause me anxiety...

I had a lot of financial problems, cause me anxiety and depression and StepChange help lift some of the burden. Reviewed on: 23rd May 2025

I was victim of Domestic abuse

I was victim of DA and left in financial difficulty which can impact my career. Stepchange were amazing in sorting out my finances at an affordable monthly payment and this was supported by my work place also meaning that as a single parent I could continue to live in the family home and provide for my children without money stresses or fear of losing my home or job. Reviewed on: 23rd May 2025

It gives me a peace of mind of my debt.

It gives me a peace of mind of my debt.Thank you so much ! Reviewed on: 23rd May 2025

I found myself in a position where I didn't know whe...

I found myself in a position where I didn't know where to go next. I was in a place that I couldn't get out of. Stepchange was recommended to me and straight away the pressure was lifted from me. I cannot thank them enough for the help I have been given and it has allowed me to progress in life. Reviewed on: 23rd May 2025

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