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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Excellent, reassuring help

I found the staff very empathetic and helpful at a time of great worry. Reviewed on: 23rd May 2025

I felt overwhelmed by getting myself in debt at time...

I felt overwhelmed by getting myself in debt at time mental health was a real low. But any queries or questions took away some stress Reviewed on: 23rd May 2025

They were very reassuring and helped me out of a tig...

They were very reassuring and helped me out of a tight spot. Reviewed on: 23rd May 2025

Pure relief

I was feeling very overwhelmed to now somewhat relieved! A very helpful and efficient service! It has certainly made me look at money and spending in a very different way! I thought I was controlled with budgeting but I am much more aware now! I appreciate all their help. Reviewed on: 23rd May 2025

Great experience, very good customer service

Great experience, very good customer service Reviewed on: 23rd May 2025

I was at my lowest knowing that I was in serious fin...

I was at my lowest knowing that I was in serious financial trouble. A quick call and everything was sorted. That night was the first time I had more than a few hours sleep, I wish I had done it sooner. Some will say I brought it on myself, over spending, living beyond my means but it really wasn’t like that and they never judged me. Reviewed on: 23rd May 2025

Very helpful and thorough and put you at ease straig...

Very helpful and thorough and put you at ease straight away. Reviewed on: 23rd May 2025

Much happier now

Very happy with the quality of the service received Reviewed on: 23rd May 2025

Excellent advice at every turn: no judgement just un...

Excellent advice at every turn: no judgement just understanding Reviewed on: 23rd May 2025

They was so helpful for me

They was so helpful for my problem and they understand me, they customer service was brilliant 10* Reviewed on: 23rd May 2025

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