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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent advice at every turn: no judgement just un...

Excellent advice at every turn: no judgement just understanding Reviewed on: 23rd May 2025

They was so helpful for me

They was so helpful for my problem and they understand me, they customer service was brilliant 10* Reviewed on: 23rd May 2025

From despair to calm again.

From despair to able to be calm again. The people at StepChange go above and beyond, professional, knowledgeable and make everything a lot better. Reviewed on: 23rd May 2025

Life savers!

They've helped me go from panicked to a much more relaxed state. I was at the end of my rope before I learned about StepChange. Reviewed on: 23rd May 2025

Helped me out!!!

Stepchange helped me with what seemed like an impossible situation and got back onto the road to recovery. Excellent service. Thank you for your help!!! Reviewed on: 23rd May 2025

Stepchange, are a great company really helpful.

Stepchange, are a great company really helpful. Will go through everything with you and make you at ease. Makes no judgement about a debt you have a problem with. This is the company you need they will stand by you through it all. Reviewed on: 23rd May 2025

Excellent customer service, excellent at sorting out...

Excellent customer service, excellent at sorting out my plan so I didn't need to stress over money anymore. Reviewed on: 23rd May 2025

Great support and couldn’t ask for more!

Great support and couldn’t ask for more!! Reviewed on: 23rd May 2025

Helped me manage a tough financial situation and ver...

Helped me manage a tough financial situation and very hands off while I make my payments etc but the website has all things I need etc. Reviewed on: 23rd May 2025

Massive help

Helped me massively by speaking to my creditors and sorting a budget for me Reviewed on: 23rd May 2025

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