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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Flawless experience

Everyone that I spoke to was so kind. It helped me gain perspective quickly and release the shame that I had surrounding my debt. The advice that I received took into account my needs at no point did I feel pressurised into making a decision. When i did decide that setting up a DMP was the right solution for me. StepChange was so swift in setting this up for me. The service I received is utterly flawless. Thank you I am very grateful Reviewed on: 23rd May 2025

Stepchange was recommended to me by a family member.

Stepchange was recommended to me by a family member. My Debt was very overwhelming, and my wages just weren’t stretching far enough. I was a little worried about taking this step,i believed I got myself into the debt and I had to get myself out of it. i felt I was cheating by going down this route, but Im so glad I applied to stepchange. A weigh has been lifted, it was easy and quick to set up, I’m making affordable payments after completing a budget and it’s reviewed every year. Have access to an online account where I can view statements,debt balances and budget Reviewed on: 23rd May 2025

I just started

I just signed tbe agreement and I'm on tbe way debt free life. At this moment is okay. Reviewed on: 23rd May 2025

Very experienced and nice people

Very experienced and nice people Reviewed on: 23rd May 2025

Such a relief

I contacted Stepchange after really struggling with debts due to a relationship breakdown. It was such a relief to speak to someone and admit I was struggling. They were so kind, didn't judge and helped me work out what I could afford to pay each month. I make one payment a month to Stepchange and they split it between my debts. I no longer dread opening my post when it arrives as they contacted the companies and set up the arrangement. Fantastic service. Reviewed on: 23rd May 2025

StepChange have been excellent, incredible free serv...

StepChange have been excellent, incredible free service. Couldn't rate them more highly. Reviewed on: 23rd May 2025

If I have a problem or something like that I tell u...

If I have a problem or something like that I tell use and use r very helpful &understanding I can't fault your service Reviewed on: 23rd May 2025

Thank You

I found myself in serious financial difficulties to the point of depression Step Change helped me through it with kindness understanding & away out of my predicament. Reviewed on: 23rd May 2025

Easy, friendly, life changing.

Easy, friendly, life changing. They help and don’t judge Reviewed on: 23rd May 2025

The service was incredibly fast and efficient, and t...

The service was incredibly fast and efficient, and the staff was so helpful.The team went above and beyond to ensure my needs were met. I was truly impressed with their professionalism and dedication. Reviewed on: 23rd May 2025

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