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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,641 reviews, last reviewed 22nd Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Thank you Stepchange

5
I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024
Wayne Andrews's avatar
Wayne Andrews

Very helpful

5
I contacted them because of health issues i had to give up work and it caused me a lot of stress as I had never missed any of my bills and i was very worried about it once i spoke to them they were so understanding and helpful it took the weight of my shoulders i really couldn't ask for anymore. Reviewed on: 23rd May 2025
Ray's avatar
Ray

I was desperate when I contacted StepChange, but the...

5
I was desperate when I contacted StepChange, but the are amazing, I'm still stressed but at least my debts are being paid Reviewed on: 23rd May 2025
Anonymous 's avatar
Anonymous

Lovely people on the phone make you feel calm

5
Lovely people on the phone make you feel calm Reviewed on: 23rd May 2025
Michelle rose's avatar
Michelle rose

Very good, would recommend.

5
Very good, would recommend. They offer support when you need it most. Reviewed on: 23rd May 2025
Anon's avatar
Anon

Was really worries

5
Excellent was really worried but put at ease and helped me a great deal Reviewed on: 23rd May 2025
Michelle's avatar
Michelle

Very helpful

5
When I have an issue I just ring up and the people on the other end are extremely helpful Reviewed on: 23rd May 2025
Kimberley's avatar
Kimberley

Excellent service and advice I was given, regular fo...

5
Excellent service and advice I was given, regular follow ups to check everything was going OK. Felt reassured, all the paper work was carried out by them. Plan put in place worry free with a plan a could afford to reduce my debts. Excellent organisation for people in debt. Reviewed on: 23rd May 2025
Mrs g's avatar
Mrs g

Stepchange debt assistance

5
Stepchange are a brilliant charity with friendly and helpful staff who genuinely try and do what’s best for you when you need the help of sorting out debt problems, anyone who needs help or advice should absolutely get in contact with them and make the most of the amazing services they provide. Reviewed on: 23rd May 2025
nej888's avatar
nej888

StepChange helped my life move forward...

5
I was overwhelmed by my debts & unable to discuss with family.I rang StepChange after plucking up courage to seek help & advice They were non-judgmental & listened to my concerns. For the first time in several years I felt released of the pressure. The process was explained in great depth & it gave me confidence to move forward. Reviewed on: 23rd May 2025
Christine R's avatar
Christine R

I felt I was getting deeper and deeper into debt ste...

5
I felt I was getting deeper and deeper into debt step change, changed everything our whole lifes Reviewed on: 23rd May 2025
Mandy S's avatar
Mandy S

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