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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18632 reviews)

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4.92

Based on 18,632 reviews, last reviewed 17th Jun 2026

187950% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has supported me through my debt managem... Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18632)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I went from a completely lost and hopeless situation...

I went from a completely lost and hopeless situation to feeling like I had got my life back thanks to their expertise and support. I couldn't have done this without them. Thank you Step Change. Reviewed on: 23rd May 2025

Very easy organisation to deal with thanks

Very easy organisation to deal with thanks Reviewed on: 23rd May 2025

They helped me remove the stress of being in debt an...

They helped me remove the stress of being in debt and paying interest, they know how to talk to my lenders and sorted it out for me! I’m now 5 months away from being debt free! Reviewed on: 23rd May 2025

Dealt with professionally understanding and great help

Dealt with professionally understanding and great help Reviewed on: 23rd May 2025

I was depressed but the team were super help .

I was depressed but the team were super help . Now I am managing my finances well. At the end of each month o have enough money to survive without going into a loophole of borrowing Reviewed on: 23rd May 2025

They were fantastic helping me and sorting everythin...

They were fantastic helping me and sorting everything out Reviewed on: 23rd May 2025

Fantastic financial help.

From start to finish Stepchange has helped me get out of a big financial hole that I couldn't manage myself. The staff are brilliant and don't intrude or judge your financial situation. Highly recommend Stepchange. Reviewed on: 23rd May 2025

Very good service always there with the right answer...

Very good service always there with the right answers to any questions you ask Reviewed on: 23rd May 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Quick set up and not much hassle at all. Reviewed on: 23rd May 2025

StepChange gave me my life back

A few years ago, I rang StepChange in tears after being referred by a kind lady at the bank. I had reached a breaking point—no longer able to “borrow from Peter to pay Paul” because Peter wanted his money back. I was completely overwhelmed, ashamed of my debt, and couldn’t see a way out. From the moment I called, I was met with compassion. The advisor I spoke to (whose name I sadly didn’t catch) was incredibly patient and kind as we worked through all the necessary information together. I was nervous and uncertain at first, so I called StepChange multiple times—and each time, I was met with the same kindness and reassurance. Now, a few years on, I’m over £13,000 lighter in debt and past the halfway mark. I no longer dread the post or flinch when the phone rings. Despite living on a budget, I feel freer and more in control than I have in years. I genuinely don’t know what I would have done without StepChange. Thank you from the bottom of my heart. Reviewed on: 23rd May 2025

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