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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Stress Free Debt Management

Easy to set up account and debt details. Also ongoing management straightforward. A very valuable service. Thank you. Reviewed on: 1st May 2024

Very helpful, no judgement and advice was excellent.

Very helpful, no judgement and advice was excellent. Have recommended other friends who needed help and they to have been very pleased with results Reviewed on: 1st May 2024

Live Again

Unexpected circumstances left me unable to meet credit repayments I asked one company for a little leeway but they refused A friend recommended StepChange I was reluctant to ring them at first but sleepless nights made me realise I needed help StepChange were so helpful I just cried Best move I ever made was giving them a ring Reviewed on: 1st May 2024

You took the pressure off me to sort debts whilst i...

You took the pressure off me to sort debts whilst i dealt with cancer Reviewed on: 1st May 2024

Fast help

Great advice easy to talk advisers listen to you and help fast Reviewed on: 1st May 2024

Very helpful and reassuring with money problems whic...

Very helpful and reassuring with money problems which are scary to start with. I am very glad I made the choice to ask for help. Reviewed on: 1st May 2024

Friendly helpful staff

Friendly helpful staff Set up our DMP very simply and fast Reviewed on: 1st May 2024

I was in a very dark place and swamped with debt .

I was in a very dark place and swamped with debt .I tried talking to my bank but the experience was very negative and I felt humiliated and distraught.A family member persuaded me to approach , step change which I felt at the time would make me feel like a total failure .how wrong I was the experience was really easy and I spoke to staff who were totally helpful.non judgemental ,friendly and understanding .The sense of relief I felt knowing there was a way to survive was beyond my dreams .I took on a debt management plan that was affordable and gave me back control.i could live with a realistic budget. I only have 8 more payments until I am debt free .I cannot rate steochange highly enough they literally saved my life .things had got that bad Reviewed on: 1st May 2024

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 1st May 2024

Just phone them. Don’t wait.

Well I was very ashamed to be in the debt situation..so it was difficult to make the move, and once I had I found all the staff very helpful indeed.Totally put my mind at rest, and there was no judgement. Reviewed on: 1st May 2024

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