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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15900 reviews)

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4.95

Based on 15,900 reviews, last reviewed 6th May 2026

38100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sleep soundly After speaking to Stepchange who sorted out my finances I was actually able to get goodnight sleeps. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15900)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Nothing but amazing and helpful.

Nothing but amazing and helpful. I feel.in control of my life again thanks to the support provided Reviewed on: 1st May 2024

Fantastic.

Fantastic. I was so depressed and couldn't see a way out until they gave me so much help and support. Reviewed on: 1st May 2024

A service that lifts pressure and anxiety

Exceptional service. StepChange advisors have shown me absolute compassion and kindness. I felt no judgement. Their system of engaging on behalf of clients lifts so much pressure and anxiety. Reviewed on: 1st May 2024

I was at my wits end trying to balance my debts.

I was at my wits end trying to balance my debts. I couldn’t see a light at the end of the tunnel, but now with step change helping me I have a way out and I can live without debtors breathing down my neck. Reviewed on: 1st May 2024

people were just so helpful and friendly, they helpe...

people were just so helpful and friendly, they helped with how to go forward with my son's debt and other help that he might need, they supported us taking the right steps for him and contacted the companies, which really helped in taking the stress off of us, and made a difficult situation so much easier for us, I can't thank them enough for all their help Reviewed on: 1st May 2024

Amazing service- no stress debt solution

They have took the stress out of me dealing with debt. I will be debt free in under a year now- it started at £15k. Reviewed on: 1st May 2024

So very supportive and helpful at a very difficult t...

So very supportive and helpful at a very difficult time. Reviewed on: 1st May 2024

During Covid I got into financial difficulties

During Covid I got into financial difficulties, I contacted Stepchange and the advisor talked me through all of the available options and was very sympathetic. I can now see the light at the end of the tunnel and can sleep sound at night. I can’t thank them enough Reviewed on: 1st May 2024

An excellent organisation

Took away a huge amount of stress when I couldn't cope with life in general Reviewed on: 1st May 2024

StepChange are a life saver

StepChange have been excellent and very patient from the start. I was nervous about reaching out about my debts but as soon as I finished talking with them, I felt so much better and like there was a light at the end of the tunnel. I now feel I can breathe a little and some weight off of my shoulders. StepChange are wonderful and so helpful at every stage. Thank you. Reviewed on: 1st May 2024

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