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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15856 reviews)

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4.95

Based on 15,856 reviews, last reviewed 6th May 2026

36733% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change took all of the daily worry and stress o... Step change took all of the daily worry and stress out of my life. They were easy to talk to as they weren't judgemental. If you are having issues wit... Read more Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15856)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Stress and debt relief

Working with StepChange has resulted in me finally working towards getting my debts under control - while the road is not short StepChange have been such a relief. Their support and payment plan established with my major creditors has resulted in me feeling like a weight has been lifted from my shoulders. I haven’t felt this way in years and it’s down to StepChange and the help they’re giving me. Reviewed on: 1st May 2024

Would recommend to anyone who is struggling

They’ve been a massive help to me in helping me get back in control of my finances, would happily recommend to anyone who may need their help Reviewed on: 1st May 2024

Should have called them sooner, excellent service fr...

Should have called them sooner, excellent service from start to finish and now on a positive road . Reviewed on: 1st May 2024

Stepchange saved me from getting further into debt a...

Stepchange saved me from getting further into debt and depression Reviewed on: 1st May 2024

"Saver's of Debt's"

I have been with StepChange for a while, it is very helpful and supportive. Reviewed on: 1st May 2024

Always helpful and good caring customer service plea...

Always helpful and good caring customer service pleased overall indeed and thank you for all your help to me all this while Reviewed on: 1st May 2024

Great help

I have a great experience with StepChange as I am now less anxies knowing that my debt will be taken care of without me being frustrated looking for solutions Reviewed on: 1st May 2024

I owed £30,000 in debts, close to being debt free

I owed £30,000+ in debts, with step changes help I’m now in my final 12 months of payments and will be debt free by May 2025. Thank you step change. Reviewed on: 1st May 2024

Stepchange have changed my life!

Stepchange have changed my life! I was in serious debt, not sleeping, not eating. I contacted Stepchange, they were kind, considerate, non judgmental and helped me sort out the best solution for me. Their Customer support is second to none! Reviewed on: 1st May 2024

Step change took me through the process of debt mana...

Step change took me through the process of debt management, agents very knowledgeable and talked me through the process when I was having so many challenges. Very understanding, I’m so great full for the help given. Thank you. Reviewed on: 1st May 2024

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