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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

An amazing service

The advisors are always very helpful and understanding- I have been through a very difficult few years and became emotional during the interview but the advisor listened with empathy and was very understanding. Reviewed on: 23rd May 2025

made everything easy always on hand to help

made everything easy always on hand to help Reviewed on: 23rd May 2025

Everyone I have ever spoken to have been helpful & f...

Everyone I have ever spoken to have been helpful & friendly. & Don't make you feel judged. Reviewed on: 23rd May 2025

Excellent support and advice when you need it the most.

Excellent support and advice when you need it the most. The care & advice has been above everything I could have imagined, and has helped transform my life. Reviewed on: 23rd May 2025

Always been easy to talk to and good with advice...

Always been easy to talk to and good with advice Reviewed on: 23rd May 2025

I was very stressed before we got intouch with step...

I was very stressed before we got intouch with step change it felt like I had no where to go for help as I spoke on the phone with someone they put me at ease as step change was going to help me .Now it feels like I can see the light at the end of tunnel . Reviewed on: 23rd May 2025

It's been an indescribable help.

It's been an indescribable help. Getting in touch with StepChange was the best decision I've ever made and I'm now almost debt free. No judgement from the customer service representatives was very important in this situation. I am grateful for coming across you. Reviewed on: 23rd May 2025

I don't normally leave reviews but they have helped...

I don't normally leave reviews but they have helped me so much, I take my hat off to them Reviewed on: 23rd May 2025

They have taken a huge weight of my shoulders thank...

They have taken a huge weight of my shoulders thank you so much Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Very professional and very helpful from start to finish. Could not recommend enough for people in financial difficulty. Reviewed on: 23rd May 2025

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