Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

View other StepChange products

4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

It's been an indescribable help.

It's been an indescribable help. Getting in touch with StepChange was the best decision I've ever made and I'm now almost debt free. No judgement from the customer service representatives was very important in this situation. I am grateful for coming across you. Reviewed on: 23rd May 2025

I don't normally leave reviews but they have helped...

I don't normally leave reviews but they have helped me so much, I take my hat off to them Reviewed on: 23rd May 2025

They have taken a huge weight of my shoulders thank...

They have taken a huge weight of my shoulders thank you so much Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Very professional and very helpful from start to finish. Could not recommend enough for people in financial difficulty. Reviewed on: 23rd May 2025

Amazing Service received, Honestly could not fault e...

Amazing Service received, Honestly could not fault every interaction I've had with them. I was really struggling to see a way out of the debt I was in & seriously affecting my mental health finally got my head out of the sand & reached out to them, They have always been so kind, helpful & I truly cant thank them enough for everything they have done to help me. Reviewed on: 23rd May 2025

Nearly Debt Free thanks to Stepchange

MY wife Died in 2019 after 5yrs battling Cancer I was very low and stupidly through gambling and not generally giving a damn built up a large debt..Once I came to my senses I realized I had to take a grip on my Finances an the easy option would have been to go Bankrupt but I wanted to do the decent thing and pay back what I owed! I contacted Stepchange as they had been recommended and after going through my income and Debts they recommended a Debt Management Plan which my many creditors agreed to...I started my plan about 3 yrs back and I am in a great place now where it is due to end in Jan 2026 and every month the debts are dropping off as they are settled. I have had bumps along the way but have worked with Stepchange to get back on track...Actually enjoy seeing the statement now x Reviewed on: 23rd May 2025

Invaluable and non judgemental help

They provided invaluable and non judgemental help when I was at my lowest ebb. All the stress was taken out of dealing with creditors. If you find yourself in debt, give StepChange a call- they were fantastic. Reviewed on: 23rd May 2025

Step change totally changed my life

Step change totally changed my life and made me realise that it's okay to ask for help, they are so understanding and it's great to watch your debt go down every month without loads of interest. I got caught due to covid through no fault of my own. Reviewed on: 23rd May 2025

Excellent advice given with compassion and no judgment.

Excellent advice given with compassion and no judgment. Reviewed on: 23rd May 2025

Stepchange were so helpful and understanding of my s...

Stepchange were so helpful and understanding of my situation and helped me every step of the way and got everything sorted with my creditors in no time att all Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub