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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14635 reviews)

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4.95

Based on 14,635 reviews, last reviewed 17th Jun 2025

166850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I couldn't have asked for better support. I couldn't have asked for better support. I've been able to manage my debt in a way that felt free and without worry. I felt supported and educated on... Read more Reviewed on: 17th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

StepChange Debt Management reviews (14635)

Review of the StepChange, Debt Management:

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

I can honestly say by contacting StepChange they sav...

I can honestly say by contacting StepChange they saved me and my home. I have just paid my debt off and have always had good support whenever I have contacted them whether it was queries or doing my annual review. I would recommend them. Reviewed on: 11th June 2025

"A Lifeline in My Time of Crisis

I was going through a severe mental and financial crisis and didn’t know where to turn. When I contacted StepChange, I was overwhelmed and emotional, but they were incredibly patient, supportive, and understanding throughout the entire process. They helped me arrange affordable payments to all my creditors, taking an enormous weight off my shoulders. The relief I felt was immediate, and over time, my mental health significantly improved. I truly believe that call changed the course of my life. Thanks to StepChange, I was able to regain control and start rebuilding—not just financially, but emotionally as well. I’ve recommended their services to others and will continue to do so, because they gave me my life back. I will always be deeply grateful. Reviewed on: 11th June 2025

An amazing source to help manage your finances

I’m so happy I reached out to StepChange to get the support I needed to manage my debt. They made everything straightforward and easy to understand so I could get a workable debt management plan in place without falling back into old habits Reviewed on: 11th June 2025

They have been super helpful and efficient in organi...

They have been super helpful and efficient in organising our debt and contacting our debtors. The process was easy and the staff are always patient and helpful. I would highly recommend. Reviewed on: 11th June 2025

The stress and money worries this charity has taken...

The stress and money worries this charity has taken away is amazing! Always so helpful when contacting them Reviewed on: 11th June 2025

Don't let debt ruin your life.

Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to Step change and my life changed for the better as a result. All of the calls and letters stopped and I am now making one monthly payment to Step change who then allocate funds to my creditors. Reviewed on: 11th June 2025

Every person that has assisted me have been so helpf...

Every person that has assisted me have been so helpful and kind.They know it’s a massive step for people to take that first step and pick up the phone.My only regret is that I didn’t do it sooner.I feel in control of life again and not afraid to pick up the phone and no more mountains of letters.Changed life for me.. Reviewed on: 11th June 2025

Not impressed

It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

Amazing, listened to my financial difficulties and c...

Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

When I called step change they were really understan...

When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

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