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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange has changed my financial life.

Stepchange has changed my financial life. Without their help and support, I couldn't afford to make the payments and to budget my financials. Thanks for the wonderful support. Reviewed on: 23rd May 2025

They can sometimes take a few days to reply to messa...

They can sometimes take a few days to reply to messages, but given the service is free, this is a very small inconvenience Reviewed on: 23rd May 2025

Greatful

I was really overwhelmed and stressed, unsure how to get help or where to start and stepchange really helped me. Reviewed on: 23rd May 2025

The help I received meant I could sleep again.

The help I received meant I could sleep again. Reviewed on: 23rd May 2025

Amazing staff

I found when speaking with step change were very kind and non judgemental and very helpful and patient Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Brilliant peace of mind Reviewed on: 23rd May 2025

Excellent service, handled quickly and efficiently

Excellent service, handled quickly and efficiently Reviewed on: 23rd May 2025

Much appreciated

They've helped me manage my debts so I know what I've got left every month. Their customer service is excellent and they put me at ease about the whole process. I can now see me paying off what I owe in the future, which is a good feeling. Reviewed on: 23rd May 2025

Never felt uncomfortable discussing my situation.

Never felt uncomfortable discussing my situation. Professional, knowledgeable and empathetic. Reviewed on: 23rd May 2025

Never felt better

From being very worried as to how I was going to pay my debts, to being very relieved and in a happier place. Reviewed on: 23rd May 2025

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