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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Really helpful and great

Really helped us out of a persistent cycle of debt and interest that was slowly drowning us. Reviewed on: 23rd May 2025

My experience with stepchange has been incredibly go...

My experience with stepchange has been incredibly good, the advisors I have spoken to have been very helpful and understanding about my personal situation and have helped me with getting my debt in control. I would happily recommend the service to anyone in need of debt advice. Reviewed on: 23rd May 2025

A Weight Lifted!

I can't thank Step Change Dept Management enough! I went from feeling completely overwhelmed by my finances to feeling in control. Their support made a huge difference, and I genuinely feel like a weight has been lifted off my shoulders. I highly recommend Step Change to anyone feeling lost in their financial journey. Their free, impartial debt advice is a game-changer. Reviewed on: 23rd May 2025

Give them a call - you won't regret it!

StepChange has been amazing. They made a really stressful situation so much easier to handle. No judgment, just clear advice and real help. I finally feel like I’m back in control. If you’re struggling with debt, give them a call—you won’t regret it. Reviewed on: 23rd May 2025

Life changing, it really is.

Life changing, it really is. I was so over whelmed. Living to work and getting nowhere. Stepchange have now given an end date to my debt, I just wished I used them years ago. Reviewed on: 23rd May 2025

It’s helped me to sort out my debt

It’s helped me to sort out my debt Reviewed on: 23rd May 2025

Managing after separation

Everything has been straight forward from the beginning. Reviewed on: 23rd May 2025

Stepchange take away all the worry and stress and se...

Stepchange take away all the worry and stress and set payment plans up with your creditors that are manageable for you. Reviewed on: 23rd May 2025

Difficult times ?

Difficult times. Step change are empathetic, totally understanding of what you’re going through. Great help in difficult times/ situations. Needed help with all finances, fearful, getting sorted with StepChange, was easy, they took the fear of talking about finances away from me! Didn’t worry after the first few sentences, I knew I was making right decision/ choice with StepChange. Reviewed on: 23rd May 2025

Trust StepChange to get you back on track

It was difficult to take the first step and make the call, but I'm glad I did. It was the most sensible thing I did. Once I knew I had the support of StepChange, it took off a load of financial worry from me. Just knowing that I was making manageable monthly payments and that I didn't have to deal directly with my creditors made a huge difference. Reviewed on: 23rd May 2025

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