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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15939 reviews)

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4.95

Based on 15,939 reviews, last reviewed 6th May 2026

39300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very supportive and consideration Very supportive and consideration Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15939)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very helpful, left me feeling positive & relieved.

Very helpful, left me feeling positive & relieved. Payment was 100% avoidable,would use Stepchange again if I need too without hesitation, so nice to be debt free Reviewed on: 1st May 2024

Best debt management charity

I have been with StepChange for 5 years, as a debt management. They make life so much easier, easy to get in touch with. Offers a great service as a charity, with excellent care. Reviewed on: 1st May 2024

Turn your life around with Stepchange!i...

Stepchange help is the best thing that I ever did, if you think something is too good to be true it usually is not good but Stepchange does exactly as they say and change your life, total life saver Reviewed on: 1st May 2024

A Helping Hand.

I have been with them 12 years, when I’m very low and depressed and don’t know where to turn I can ring them and they are always ready to help. There experience is so helpful to me. I cannot thank them enough. Reviewed on: 1st May 2024

Stress and debt relief

Working with StepChange has resulted in me finally working towards getting my debts under control - while the road is not short StepChange have been such a relief. Their support and payment plan established with my major creditors has resulted in me feeling like a weight has been lifted from my shoulders. I haven’t felt this way in years and it’s down to StepChange and the help they’re giving me. Reviewed on: 1st May 2024

Would recommend to anyone who is struggling

They’ve been a massive help to me in helping me get back in control of my finances, would happily recommend to anyone who may need their help Reviewed on: 1st May 2024

Should have called them sooner, excellent service fr...

Should have called them sooner, excellent service from start to finish and now on a positive road . Reviewed on: 1st May 2024

Stepchange saved me from getting further into debt a...

Stepchange saved me from getting further into debt and depression Reviewed on: 1st May 2024

"Saver's of Debt's"

I have been with StepChange for a while, it is very helpful and supportive. Reviewed on: 1st May 2024

Always helpful and good caring customer service plea...

Always helpful and good caring customer service pleased overall indeed and thank you for all your help to me all this while Reviewed on: 1st May 2024

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