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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16250 reviews)

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4.95

Based on 16,250 reviews, last reviewed 7th May 2026

73850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was being traumatised with the debt owed but step... I was being traumatised with the debt owed but step change really lightened my burden and with ease I have paid two third of it and I am sure that the... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16250)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Life savers

I was made redundant unexpectedly a month before start of Covid and had no hope of getting a job due to lockdown. The debts were suffocating me and I started suffering with depression with suicidal thoughts. Due to the stress my daughter was diagnosed with eating disorder as well and the prognosis looked very bleak. Once I contacted step change things started looking up. The customer service is ne t to non! Everyone has been very understanding and reassuring. I really don’t know what I would have done if step change wasn’t there for us. Reviewed on: 1st May 2024

Mac help

Needed help and stepchange were there for me from start they helped me sort my debt out from the start Reviewed on: 1st May 2024

Been with this company many years now.

Been with this company many years now. They have always. Been helpful and informative. Online website is easy to use.Excellent company. Reviewed on: 1st May 2024

Stepchange are amazing.

Stepchange are amazing. Very supportive, kind and knowledgeable. I needed a lot of support to help get me out of debt. They changed my life. Reviewed on: 1st May 2024

Totallly helped me when I was in need of someone to...

Totallly helped me when I was in need of someone to explain and listen I can’t fault these people thank you so much Reviewed on: 1st May 2024

i have doubds when I have contacted Step Change, I w...

i have doubds when I have contacted Step Change, I was making worries for nothing. So far the experience is execelent. Reviewed on: 1st May 2024

Just the best.

Step Change just helped me right from the start. Their staff are so friendly. I was so ashamed, they just took all of that away and provided helpful options and advice. I finally have light and can see an end of my debts. Reviewed on: 1st May 2024

They have helped me when I was unemployed and also h...

They have helped me when I was unemployed and also help to manage my finances. Now I have not got long before I shall debt in 2025 all thanks to step change Reviewed on: 1st May 2024

Have helped me live my life with no financial proble...

Have helped me live my life with no financial problems or debtor’s chasing me Reviewed on: 1st May 2024

StepChange the debt management charity

StepChange is a debt management charity that plays a crucial role in helping me in my struggles with debt. They guided me through the financial maze, offering expert advice and organizing debt solutions. StepChanges practitioners who specialize in creating and managing various debt solutions. They can ease your debt worries and provide valuable support. Reviewed on: 1st May 2024

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