Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

View other StepChange products

4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Affordable easy payments

Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025

Cannot put into words how great stepchange have been...

Cannot put into words how great stepchange have been in helping me. Would recommend them to everyone I know that has the issues that I did Reviewed on: 23rd May 2025

helped us get out of debt and stopped us struggling...

helped us get out of debt and stopped us struggling other it Reviewed on: 23rd May 2025

Good company with good customer service and very hel...

Good company with good customer service and very helpful Reviewed on: 23rd May 2025

Stepchange was the much needed support I needed

Stepchange was the much needed support I needed in a dark time. From the start they were helpful and reassuring. I have been with them 8 months and my budget is good, payments are being made to my creditors and I am on my way to being debt free, all with knowing I have professional support. Reviewed on: 23rd May 2025

I was so nervous to phone for help but they were so...

I was so nervous to phone for help but they were so good and understanding I felt so much better after speaking to them and making a plan Reviewed on: 23rd May 2025

Stepchange

Stepchange has helped me manage my debts lessen the stress from creditors calls and peace of mind that one day I would be debt free Reviewed on: 23rd May 2025

They have taken all my burdens for free.

They have taken all my burdens for free. Reviewed on: 23rd May 2025

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE...

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE TO COPE WITHOUT STEP CHANGE, THEY HELP ME FROM STOPPING FROM WORRYING ALL THE TIME! Reviewed on: 23rd May 2025

Peace of mind regained

I had been been very worried and ashamed that my debts had got on top of me . Step Change rescued me and put me in a good place with peace of mind that all my debts were being properly managed and not overwhelming me. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6095 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub