Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16355 reviews)

View other StepChange products

4.95

Based on 16,355 reviews, last reviewed 8th May 2026

78850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are a game changer Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16355)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

No judgement ,understanding, lots of advise, app eas...

No judgement ,understanding, lots of advise, app easy to use and understand Reviewed on: 1st May 2024

Make that call if you need help.

Make that call if you need help. I didn’t know what to do and they sorted it all out for me with a manageable repayment Reviewed on: 1st May 2024

Thorough, easy to set up.

Thorough, easy to set up. Takes no time at all. Peace of mind once it is in place Reviewed on: 1st May 2024

Light at the end of the Tunnel!

Easy to complete the on-line assessment. The advice received was clear and informative, any questions I had were answered quickly & efficiently. DMP was quickly put in place & I was kept up to date with proceedings. The website is easy to use to keep up to date with how your plan is working. Highly recommend Step Change to anyone struggling to clear their debt. I feel like a weight has been lifted. Reviewed on: 1st May 2024

Stepchange help us in our financial struggle.

Stepchange help us in our financial struggle. They are honest and tell us exactly the best solution for our situation. Reviewed on: 1st May 2024

Set up a payment plan on what I could afford and now...

Set up a payment plan on what I could afford and now nearly debt free . Reviewed on: 1st May 2024

Peace of mind

Peace of mind, ease of use and not being made to feel bad for getting in the situation Reviewed on: 1st May 2024

Step change I will never forget how you helped me.

Step change were the best thing to ever happen to me,in my darkest hours of feeling like there's no way out, you showed me the way., From my first call I felt like a weight had been lifted, hope for a future being dept free.if you stick with their advice and follow for as long as it takes you will come out the other side.Fifteen years I remember starting thinking I would never get to the end.I have and you can to, trust step change and start your journey to a dept free future today. Reviewed on: 1st May 2024

A way out

When I discovered StepChange could help after I was going through a bad time and ran up thousands of pounds online gambling they helped me so much sort myself out . People I spoke to were brilliant, sympathetic and none judgmental . I was in a bad way at that time and almost at a point where I thought I have only one way out . Let’s say StepChange saved not only my life but my marriage and my family . I’m managing so much more and my mental health has improved due to the people at StepChange. Reviewed on: 1st May 2024

When I started to use Stepchange for my debt managem...

When I started to use Stepchange for my debt management plan it was like a large brick had been lifted of my back. Gone was the frustration of trying to manage my debts myself. A huge relief, and I started to live again. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from Money Wellness 4.92 from 5565 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub