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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Brilliant .

Every contact has been reassuring and supportive. A brilliant team Reviewed on: 1st May 2024

Don’t know who to call!!! , call StepChange

I don’t know where to start, StepChange helped my son , so it was thanks to him that I contacted StepChange.I can’t thank you and your support team enough. over a period of a few days your team talked me through everything and every step I would need moving forward, at last I had faith and I could sleep at night. So if you’re having a tough time with your finances and your circumstances have taken a turn for the worst, give StepChange a call . Reviewed on: 1st May 2024

Life savers

I was made redundant unexpectedly a month before start of Covid and had no hope of getting a job due to lockdown. The debts were suffocating me and I started suffering with depression with suicidal thoughts. Due to the stress my daughter was diagnosed with eating disorder as well and the prognosis looked very bleak. Once I contacted step change things started looking up. The customer service is ne t to non! Everyone has been very understanding and reassuring. I really don’t know what I would have done if step change wasn’t there for us. Reviewed on: 1st May 2024

Mac help

Needed help and stepchange were there for me from start they helped me sort my debt out from the start Reviewed on: 1st May 2024

Been with this company many years now.

Been with this company many years now. They have always. Been helpful and informative. Online website is easy to use.Excellent company. Reviewed on: 1st May 2024

Stepchange are amazing.

Stepchange are amazing. Very supportive, kind and knowledgeable. I needed a lot of support to help get me out of debt. They changed my life. Reviewed on: 1st May 2024

Totallly helped me when I was in need of someone to...

Totallly helped me when I was in need of someone to explain and listen I can’t fault these people thank you so much Reviewed on: 1st May 2024

i have doubds when I have contacted Step Change, I w...

i have doubds when I have contacted Step Change, I was making worries for nothing. So far the experience is execelent. Reviewed on: 1st May 2024

Just the best.

Step Change just helped me right from the start. Their staff are so friendly. I was so ashamed, they just took all of that away and provided helpful options and advice. I finally have light and can see an end of my debts. Reviewed on: 1st May 2024

They have helped me when I was unemployed and also h...

They have helped me when I was unemployed and also help to manage my finances. Now I have not got long before I shall debt in 2025 all thanks to step change Reviewed on: 1st May 2024

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