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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I got to know about stepchange, when I was feeling s...

I got to know about stepchange, when I was feeling suicidal about the money I owed to creditors, strpchange have given me a new life I would say. Reviewed on: 23rd May 2025

Step change got me out off alot of stress when I cou...

Step change got me out off alot of stress when I couldn't keep up with payments thanks to them stress free help me loads thanks. Reviewed on: 23rd May 2025

My partner mental health was affected by Covid and c...

My partner mental health was affected by Covid and couldn’t work for over two years with this, I struggled financially. Sleepless nights, etc after contacting step change within weeks they put a plan in place for me which is affordable and I haven’t looked back. Would recommend anybody. Reviewed on: 23rd May 2025

StepChange are extremely great in finding the right...

StepChange are extremely great in finding the right debt management plan. The only issue I had was waiting times for the call to be answered and their agents given different advice - it was not consistent and took me a long time running around getting documents I didn't need etc. However, everything ended well despite the little hiccup. Reviewed on: 23rd May 2025

I didnt know where to turn until I found out about s...

I didnt know where to turn until I found out about stepchange I didn't realise they would be able to come up with a solution to my problems and although it's been a challenge at times we have stuck to it and in less than a year will be completely debt free it's hard to see a way out but there always is with stepchange I'd recommend them highly to anyone in debt. Reviewed on: 23rd May 2025

Such a relief

StepChange turned our retirement around. Debts reduced to a more manageable situation Reviewed on: 23rd May 2025

They are very friendly and very helpful

They are very friendly and very helpful Reviewed on: 23rd May 2025

I can’t thank them enough for their help.

I can’t thank them enough for their help. I felt like I was drowning in debt. Now I can sleep at night. Reviewed on: 23rd May 2025

My experience has been very positive.

My experience has been very positive. I was referred to step change at a very difficult time, I was nervous before making the initial contact. And when I did, I was very happy and relieved. All the advisors have ever spoken to/worked with have always been professional, kind and patient with me. So far I have managed to clear two smaller debts. I feel more confident and hopeful to manage my day to day life. I will always be grateful. Reviewed on: 23rd May 2025

No. Embarrassing Qudstions

I found that you helped me with out Questions that made me feel bad as I did feel embarrassed asking for help but you.are me feel that I was not alone a c not to feel that way and only pay what I could not to leave myself short very helpful and mind Reviewed on: 23rd May 2025

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