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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent

Step change was a great help with my finances would recommend them to other people Reviewed on: 16th July 2023

Thankful

So grateful I contacted Step change. I was in so much stress and worry and they have helped me dealt with my financial situation. Reviewed on: 15th July 2023

Fantastic help, made my life so much better

Step change has absolutely given me my life back. I was near the brink of severe depression with worry of not being able to provide for my three young children. I borrowed money from all over the place due to having a great credit score and easily being accepted by companies, i needed payments for car services like repairs and mot etc etc so kept borrowing to cover the costs thinking that i could spread the payments over the months, but everything seems to come along at once and what you think you have to spare suddenly disappears. Over the course of 1 year i got into trouble with it and the interest suddenly piled on. I was in big trouble and lost my mind over it all affecting my family, work and leisure. I heard about step change and had a look into them, after reading everything it seemed a likely way of getting me back on track, i applied and have now become so much more positive about my prospects again, i now have no more worries. Step change have changed my life where i can focus now on my family. Brilliant service and all for free, best there ever is in my eyes... lifesaving stuff! Reviewed on: 15th July 2023

Amazing

I left my Husband and didn't know what to do. A colleague recommended Step Change. I was sceptical, as other " firms" were unhelpful and some times arrogant staff. But I was desperate. What a difference. Staff not only listened but actually helped me, without being condescending. I am now building a life for myself and although I have another 16 months to go. I can sleep at night. Plus I know, if I'm worried they will genuinely help me. I can't thank Step Change enough. Or my colleague for recommending them. Reviewed on: 15th July 2023

Easy to deal with efficiently

I am satisfied with the work being done . Reviewed on: 15th July 2023

Very helpful

After talking to an advisor and setting up a plan I was able to sleep better at night as well as feeling a heavy weight had been removed from my shoulders. Reviewed on: 15th July 2023

Brilliant service

When I have had to contact Step Change for advice or help filling in forms or doing a budget they have been very helpful and taken time to explain things and make sure I have done things correctly. Reviewed on: 15th July 2023

Amazing

very friendly and supportive staff, it was really hard to do this but I knew that I needed help ! Reviewed on: 15th July 2023

Change my life for the better.

Thanks to Stepchange, I no longer have to sell my house to pay for my debts. I no longer have extreme pressure from the creditors to pay at the least the 'minimum amount'; I am only paying what I CAN. My life is better now, no longer frustrated and stressed out. Thanks StepChange, you have Changed my life for the better!! Reviewed on: 15th July 2023

Easy to set up

Needed help to sort debt problems, this solution did not incur any fees. Straightforward to set up. Reviewed on: 15th July 2023

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StepChange: Debt advice reviews

25% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (14720)

No hassle no judgment help

Excellent

Thankful

Fantastic help, made my life so much better

Amazing

Easy to deal with efficiently

Very helpful

Brilliant service

Amazing

Change my life for the better.

Easy to set up

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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