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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16357 reviews)

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4.95

Based on 16,357 reviews, last reviewed 8th May 2026

78950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service. Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16357)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

The people that help you are so caring and never jud...

The people that help you are so caring and never judge you for the situation you are in they 100 per cent Reviewed on: 1st May 2024

Stepchange, an unbeatable service.

Stepchange have provided me with peace of mind while gently pushing me in the right direction to manage my debt reliably and consistently. Easy to deal with staff who are always so helpful and treat me with respect. Reviewed on: 1st May 2024

Exceptional service

Exceptional service great staff helpful friendly always find a solution to suit you Reviewed on: 1st May 2024

Was in the gutter but after contacting step change I...

Was in the gutter but after contacting step change I got my life back on track Reviewed on: 1st May 2024

Step change has helped me over the years with financ...

Step change has helped me over the years with financial advice and debt management solution that has helped me to almost pay out all my debts. Reviewed on: 1st May 2024

I was struggling financially and never ended story I...

I was struggling financially and never ended story I have but Step change step in to my life and sort all out for me.Thank you ,now I know where I am going to get help next time.All good and understanding professionals,Do give them call if you need help .Step change changes lives Reviewed on: 1st May 2024

I was in dire straits and couldnt see a way out of m...

I was in dire straits and couldnt see a way out of my debt. They were both sympathetic and helped me immensely. My mental health has been restored. Reviewed on: 1st May 2024

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

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