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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16360 reviews)

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4.95

Based on 16,360 reviews, last reviewed 8th May 2026

79100% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The discussion was very detailed and thorough, not f... The discussion was very detailed and thorough, not feeling rushed at all. Various options were presented, and the most suitable solution was provided ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16360)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Problems can have solutions so contact stepchange!

Rather than keeping my head in the sand hoping my money situation would magically sort itself. I took the best decision when contacting step change it is a guarantee it changes your life and outlook in a positive ongoing way.I would say dont put your head down seek help and get your head up and life back. When there is a problem there is a SOLUTION contact step change today not tomorrow you will be thankful . You read this review. Reviewed on: 1st May 2024

StepChange gave me the break I needed.

StepChange helped me at a very difficult time in my life. I felt I had no control and no way out of my mounting debt. A friend suggested StepChange and now I feel like I can live again and sleep at night. Reviewed on: 1st May 2024

It gave me peace of mind and enabled me to sleep at...

It gave me peace of mind and enabled me to sleep at night and not lie awake at night worrying. Everything was very easy to understand. Reviewed on: 1st May 2024

Financial lifesavers

When I first contacted StepChange I was in a dire situation and felt helpless and hopeless. They explained my options, helped me to set up a debt management plan, and instantly took away a lot of my worries. The professional friendliness and helpful knowledge I encountered brought me back from a very bad place and I cannot fault them at all. Reviewed on: 1st May 2024

The people that help you are so caring and never jud...

The people that help you are so caring and never judge you for the situation you are in they 100 per cent Reviewed on: 1st May 2024

Stepchange, an unbeatable service.

Stepchange have provided me with peace of mind while gently pushing me in the right direction to manage my debt reliably and consistently. Easy to deal with staff who are always so helpful and treat me with respect. Reviewed on: 1st May 2024

Exceptional service

Exceptional service great staff helpful friendly always find a solution to suit you Reviewed on: 1st May 2024

Was in the gutter but after contacting step change I...

Was in the gutter but after contacting step change I got my life back on track Reviewed on: 1st May 2024

Step change has helped me over the years with financ...

Step change has helped me over the years with financial advice and debt management solution that has helped me to almost pay out all my debts. Reviewed on: 1st May 2024

I was struggling financially and never ended story I...

I was struggling financially and never ended story I have but Step change step in to my life and sort all out for me.Thank you ,now I know where I am going to get help next time.All good and understanding professionals,Do give them call if you need help .Step change changes lives Reviewed on: 1st May 2024

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