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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Life changing phone call

Stechange has been amazing from the first phone call, there expertise and understanding of the financial and emotional aspects of debt are unparalleled in my experience. I put off for to long seeking help but once I did I never looked back. Reviewed on: 23rd May 2025

I was in a lot of debt and stepchange helped me.

I was in a lot of debt and stepchange helped me liase with the bank and arranged a repayment plan, it's a massive weight lifted from my shoulders, They guided me at every step and I never felt overwhelmed. I'm in a much better place because of them. Reviewed on: 23rd May 2025

Changed my life

Really made me feel better and not so overwhelmed. Reviewed on: 23rd May 2025

Amazing company

I went from feeling mentally drained to a huge weight lifted , StepChange you have changed my life helping set up a plan . Can’t Thankyou enough for the customer service Reviewed on: 23rd May 2025

Stepchange helped organise my debts and that consequ...

Stepchange helped organise my debts and that consequently revived my self confidence and confidence in again being able to communicate with others. That had all but disappeared until Stepchange helped me. I’m much better now and don’t get so ill now. Reviewed on: 23rd May 2025

Best thing I ever did without a doubt.

Best thing I ever did. You guys are good people. Thank you for everything. Reviewed on: 23rd May 2025

Life changing

I was really depressed 4 year ago, and now I have clear goal and will be debt free next year Reviewed on: 23rd May 2025

Hassle free professional service

Hassle free professional service Reviewed on: 23rd May 2025

About to slip further into debt

I knew that I was starting to slide down a slippery slope. I rang one of my, many, credit cards companies to say I was unable to pay that month - the staff member asked a few questions and said, I think you should get in touch with Stepchange. I did, and, after a session with the consultant, they helped me deal with all my debts, THAT DAY! Got a plan set up In 4 years I have gone from nearly £50k down to £22k, with manageable payments - but leaving me with an amount that is llivable on. Always contactable; helpful to enable changes to be made when circumstances dictate and never judgemental. No charges just help! Reviewed on: 23rd May 2025

Face the fear, it really is the best thing to do

When take I was very upset, I’d separated from my husband and was in debt from financial abuse (although I hadn’t recognised that at that point), and I was terrified I’d lose my family home. The lady I spoke to was so patient, calm and reassuring with me. She didn’t judge me and listened to me and guided me very well. The DMP helped me take back control and develop a better relationship with money, I have only 1 year left on my DMP and i am so proud of myself that I faced my debt and dealt with it straight away before it became any worse. I would completely recommend doing this Reviewed on: 23rd May 2025

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