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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

It’s straight forward

It’s straight forward and providing you do what is asked of you it’s great Reviewed on: 23rd May 2025

Didn't know what to do until I was with stepchange...

Didn't know what to do until I was with stepchange Reviewed on: 23rd May 2025

The customer service is brilliant

The customer service is brilliant Reviewed on: 23rd May 2025

Very helpful with help I needed , with money wise am...

Very helpful with help I needed , with money wise am know nearly finished paying of my debts Reviewed on: 23rd May 2025

I have been with Stepchange for a number of years.

I have been with Stepchange for a number of years. They understand the horrible situation that debt as is managable dont make the customer will guilty. Reviewed on: 23rd May 2025

I was drowning.

I was drowning. I reached out to Stepchange. Wasnt judged, and was helped to get my finances more manageable with a DRO. I slept that night and have done so ever since, without worrying about how I was going to eat or pay unexpected bills. Dont hesitate. Call Stepchange now. Reviewed on: 23rd May 2025

Lockdown and ill health threw my husband and I into...

Lockdown and I'll health threw my husband and I into turmoil to pay an existing debt of a bank loan and credit card. They werent fortunes but we just werent able to find the monthly payments anymore. Step change were recommended by our bank so we decided to try. They were brilliant. So simple to follow instructions. Approachable and absolutely judgemental. They took all strainmoff us at every stage. Would recommend no one else if anyone is facing financial problems. Dont leave it until it's bad. Contact Stepchange as soon as possible. Thankyou Stepchange! Reviewed on: 23rd May 2025

Benefits, debt and Stepchange

I was under crushing debts. They didn’t amount to more than £5000. But being on benefits is difficult to manage as is. When you add in debt, it can become distressing. My mental health was awful and I wasn’t sure how I would handle it. Stepchange were there to help with ever They calculated the debt and got in touch with all my debtors. We worked out an affordable plan and solution. All I had to do was guarantee that the money was in the account. There are regular reviews so if your financial situation changes you can change what you pay. Reviewed on: 23rd May 2025

Brilliant service

Easy website to use, they do everything for you, no hassle from creditors. Reviewed on: 23rd May 2025

I think step change is a good for restructuring your...

I think step change is a good for restructuring yourself. Reviewed on: 23rd May 2025

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