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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

From desperation to determination

Going over my debt and listing all creditors and balances was challenging but so worth it. I’m now well into repayment. Advisors at StepChange are friendly, professional, patient and knowledgeable. Contacting StepChange changed my life and my perspective. Can’t rate them highly enough. Reviewed on: 23rd May 2025

Getting my life back...

I came to stepchange feeling very much like I was drowning. I didn't have a good relationship with my money and had managed to get myself very much in deep debt. It took a lot of time to work up the courage to realise I had a problem I couldn't get out of alone, and finally reach out for help. Stepchange have provided me with a priceless service. I told them how much I owed and who to. No judgement at all as I cried down the phone. They asked for my incomings and outgoings; taking into account even the smallest details, like how much I needed for clothing and food as well as regular bills like gas and electricity. I can access these details online at any time and change them. If my gas bill goes up, they can change how much I pay off per month, based on what I can comfortably afford. It's not easy, but with Stepchange, I'm learning to manage my money better and paying off my debt at the same time. Sure, I can't afford a holiday, but it's worth it to know that it's going to be okay in a few years. I can see my progress and how much I still owe vs how much I've paid off. They tell you when your debt will be paid off in full. This can change with alterations to bills, but it makes it so easy to understand where my money is going. For the first 6 months, you can also apply for "breathing space". This means that the people you owe money to can't phone you every day to badger you about due payments. I still get the odd letter through the door, but it's not as scary anymore, because I know Stepchange has it all handled. I'm so grateful for them. I feel like I'm working my way towards getting my life back. Reviewed on: 23rd May 2025

Thank you

Helped turn my life around . I was drowning in debt. But they sorted out a plan that worked for me. Reviewed on: 23rd May 2025

Always very helpful they helped me over the years an...

Always very helpful they helped me over the years and very professional Reviewed on: 23rd May 2025

Bad with money .

I was in mess with money and Stepchange helped me to be on to top money Reviewed on: 23rd May 2025

Thanks for everything

I've gone from being desperate to comfortable thanks to the stability of my monthly payments I am looking forward to being deat free in another 12months or more Reviewed on: 23rd May 2025

Fantastic service

Really helped me during a difficult period Reviewed on: 23rd May 2025

Quick and easy and very competent, knowledgeable and...

Quick and easy and very competent, knowledgeable and professional in my experience. Reviewed on: 23rd May 2025

Saved me so much heartache

My world was falling apart I couldn't sleep because of the worry of how I was going to pay all my debts, StepChange helped me sort out creditors and a payment plan my life is so much easier thank you StepChange. Reviewed on: 23rd May 2025

4 years plus in to the arrangments and no issues !

4 years plus in to the arrangments and no issues ! Reviewed on: 23rd May 2025

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