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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

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4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Much Appreciated

Quick and simple process from start to finish. The relief is immense when you receive help. It is like climbing out of a blackmore and I no longer try to bury my head in the sand. Reviewed on: 23rd May 2025

A simple phone call .

Stepchange gave me piece of mind, helped me with debt repayments all done in one single phone call . Can’t thank them enough !!! Reviewed on: 23rd May 2025

Step change gave me my life back

Very kind understanding and easy to talk to. My shame and embarrassment was gone within seconds. Reviewed on: 23rd May 2025

Could not fault them, so helpful and understanding a...

Could not fault them, so helpful and understanding at a really tough time. They made everything easy for us. Reviewed on: 23rd May 2025

Life savers .....

Stepchange was recommended by family as I could see I was getting into trouble financially. After the initial application I immediately felt an air of reassurance. There has been no obstacles and no unnecessary calls from the people I owed money too. Everything has been smooth sailing. It is all Internet managed mostly. Great service and would defo recommend. Reviewed on: 23rd May 2025

Genuinely changed my life

My debts had started to consume my life, and my mental health started taking a battering - I felt like I had nowhere left to turn. Stepchange let me take control of my finances, and my life. I have 1 year of repayments left and I’ll finally be debt free. I honestly couldn’t recommend them enough. Reviewed on: 23rd May 2025

Excellent

Everyone has been and understanding and with no judge was not judging me for getting myself in this situation and they helped me through every step by step and any questions that I had they were happy to help me with them step change were amazing people and very kind Reviewed on: 23rd May 2025

Easy to use and not judgemental.

Easy to use and not judgemental. Very friendly people and assistance when needed Reviewed on: 23rd May 2025

Stepchange

Excellent didn’t judge very helpful and professional Reviewed on: 23rd May 2025

After a messy divorce and still having to bring up c...

After a messy divorce and still having to bring up children and pay Child support I found myself in a massive amount of debt .Eventually the debt became out of control. With the help and advise of Stepchange I was able to regain control over my own circumstances. Reviewed on: 23rd May 2025

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