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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

A simple phone call .

Stepchange gave me piece of mind, helped me with debt repayments all done in one single phone call . Can’t thank them enough !!! Reviewed on: 23rd May 2025

Step change gave me my life back

Very kind understanding and easy to talk to. My shame and embarrassment was gone within seconds. Reviewed on: 23rd May 2025

Could not fault them, so helpful and understanding a...

Could not fault them, so helpful and understanding at a really tough time. They made everything easy for us. Reviewed on: 23rd May 2025

Life savers .....

Stepchange was recommended by family as I could see I was getting into trouble financially. After the initial application I immediately felt an air of reassurance. There has been no obstacles and no unnecessary calls from the people I owed money too. Everything has been smooth sailing. It is all Internet managed mostly. Great service and would defo recommend. Reviewed on: 23rd May 2025

Genuinely changed my life

My debts had started to consume my life, and my mental health started taking a battering - I felt like I had nowhere left to turn. Stepchange let me take control of my finances, and my life. I have 1 year of repayments left and I’ll finally be debt free. I honestly couldn’t recommend them enough. Reviewed on: 23rd May 2025

Excellent

Everyone has been and understanding and with no judge was not judging me for getting myself in this situation and they helped me through every step by step and any questions that I had they were happy to help me with them step change were amazing people and very kind Reviewed on: 23rd May 2025

Easy to use and not judgemental.

Easy to use and not judgemental. Very friendly people and assistance when needed Reviewed on: 23rd May 2025

Stepchange

Excellent didn’t judge very helpful and professional Reviewed on: 23rd May 2025

After a messy divorce and still having to bring up c...

After a messy divorce and still having to bring up children and pay Child support I found myself in a massive amount of debt .Eventually the debt became out of control. With the help and advise of Stepchange I was able to regain control over my own circumstances. Reviewed on: 23rd May 2025

Very friendly and helpful staff

Very friendly staff and extremely helpful Reviewed on: 23rd May 2025

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