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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

After a messy divorce and still having to bring up c...

After a messy divorce and still having to bring up children and pay Child support I found myself in a massive amount of debt .Eventually the debt became out of control. With the help and advise of Stepchange I was able to regain control over my own circumstances. Reviewed on: 23rd May 2025

Very friendly and helpful staff

Very friendly staff and extremely helpful Reviewed on: 23rd May 2025

Got me out of a lot of problems very efficiently...

Got me out of a lot of problems very efficiently Reviewed on: 23rd May 2025

StepChange have changed my life

StepChange have not only changed my life, they saved my life. I was in utter despair with my finances and in a very dark place. I didn't even know they existed. From my very first job contact with them, I felt listened to. I didn't feel judged. I was made to feel like there was a way out. Not a magic bullet by any means but a way to lift the burden of my financial dire straits. Something I felt I was drowning under. Reviewed on: 23rd May 2025

Speaking with a real person

I spoke to a really kind man who helped me through the process, he dealt with everything , made me feel reassured and safe . When I couldn’t see the wood from the trees his calm nature and expertise was without a doubt exactly what I needed . Reviewed on: 23rd May 2025

On first contact.

On first contact...i felt embarrassed and ashamed of myself..but knew i had to do something..on phoning them, they were understanding and asked me questions regarding my situation.ans were also able answer my questions too... Reviewed on: 23rd May 2025

easy to manage

The whole process was great and easy to manage with someone always on hand to help if need be. Reviewed on: 23rd May 2025

Very kind people and efficient.

Very kind people and efficient. Ready to help and always share the correct advice. Reviewed on: 23rd May 2025

There is always the Way Out

Calm approach when you see no alternative. Professional and Very well managed. I do Recommend to all Reviewed on: 23rd May 2025

I had got myself into debt and didn’t know where to...

I had got myself into debt and didn’t know where to turn, I saw a ad for stepchange and contacted them. Everything was easy to do from the initial call to working out how much I can afford to pay. Now been on my plan for 2 years and I no longer have worries over my bills. Stepchange have changed my life and I couldn’t have done it without them Reviewed on: 23rd May 2025

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