Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

View other StepChange products

4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Help when you really are at your lowest

I have been with stepchange a while, recently I had to amend my payments as I can no longer work full time due to caring for my husband. Everything was sorted out online and I now pay less helping me to manage my finances. Reviewed on: 1st May 2024

Joined StepChange 6 years ago Senior Citizens both...

Joined StepChange 6 years ago Senior Citizens both in our 70’s business had to be closed due to health problems and were desperate for help. Recommended by friend to see if Step Change could help and the rest is history Reviewed on: 1st May 2024

So easy to complete online.

So easy to complete online. I did everything online and email. I get overwhelmed talking to people sometimes, so was glad they had this option. When I did have a query two months into my plan. The advisor on the phone was courteous and helpful. Not at all stressful using Step Change. Reviewed on: 1st May 2024

A Lifeline for those Struggling with Debt

StepChange allowed me to claw myself out of poverty by freezing the interest on my debts and allowing me to pay them off in manageable monthly payments. I can' t thank them enough, they really turned my life around, and I've no idea where I'd be now without their help. Reviewed on: 1st May 2024

Staff are so professional and caring.

Staff are so professional and caring. Someone is always ready to help. Website easy to navigate. Have helped me so much. Reviewed on: 1st May 2024

100% Recommended to help clear debt

Step change has really helped me get a hold on my finances and start to clear my debt. It's affordable and have already suggested them to a few friends. Reviewed on: 1st May 2024

Very helpful, easy to communicate and very professio...

Very helpful, easy to communicate and very professional staff. Reviewed on: 1st May 2024

First time

I was a bit weary about contacting StepChange but they were so helpful and made me feel at ease. They explained everything and how it all worked. I didn’t need to speak to them as that was a problem with my anxiety so was able to do it all on line Reviewed on: 1st May 2024

StepChange has completely saved my life

I was seriously struggling with my debt and StepChange has completely saved my life with their help. Thank you StepChange. Reviewed on: 1st May 2024

Debt free thanks to StepChange

I was over £30K in debt when I went to StepChange and under 14 years managed to clear the entire debt within my means. They allowed for you to address your debt without compromising on day to day essentials and the occasional treat !! I would recommend the support from StepChange to anybody . I am still debt free and will not ever be in debt again. Reviewed on: 1st May 2024

Alternative products

Debt Management
from Creditfix 4.76 from 795 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub