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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

They are very helpful

They are very helpful and arrange every thing for you i was very worried about my debts but stepchange reassured me... Reviewed on: 23rd May 2025

My experience was good and I felt helped

My experience was good and I felt helped Reviewed on: 23rd May 2025

I had lost hope of living, I didn’t know who to turn...

I had lost hope of living, I didn’t know who to turn to but you are my saviour. You removed stress and depression and you gave me new hope. I am now a survivor. Your support and guidance is most appreciated. Reviewed on: 23rd May 2025

StepChange was a life changer in debt management

StepChange helped me get on top of my many debts in the most human way possible. Everyone I’ve spoken to on the phone was very nice and understanding. From the debt advice and speaking to all the companies I had debt with and making it easy on myself to carry on with my day to day activities without worrying or feeling shame about my situation. It’s easy to add more debts as they appear even after a DMP has been setup! Highly recommend! Reviewed on: 23rd May 2025

Step-change turn our life around after working 40 y...

Step-change turn our life around after working 40 years was made redundant. With out lots of support from step-change I don’t know where would be , on streets no doubt with out a home . Step change sorted out our finances with our creditors can not thank them enough, Reviewed on: 23rd May 2025

Brilliant

Brilliant feel so much better now they have took.my debts on Reviewed on: 23rd May 2025

very helpful always listening and calming

very helpful always listening and calming Reviewed on: 23rd May 2025

Debt plan

I had quite a lot of debt and these people took control of it. They called my debtors and sorted out with them an affordable payment plan. Reviewed on: 23rd May 2025

Very easy process in worrying times and all the staf...

Very easy process in worrying times and all the staff where extremely knowledgeable and understanding Reviewed on: 23rd May 2025

Excellent service

Personally I think it’s a excellent service they provide and help you every step of the way Reviewed on: 23rd May 2025

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