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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16462 reviews)

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4.95

Based on 16,462 reviews, last reviewed 8th May 2026

83900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

This was a very easy and comfortable start and has c... This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and ma... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16462)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

It’s been very helpful keeping creditors at bay bein...

It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024

Brillant service would recommend

Brillant service would recommend Reviewed on: 1st May 2024

Such a wait of my mind!

Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024

They have helped me so much ,very grateful to them...

They have helped me so much ,very grateful to them Reviewed on: 1st May 2024

Best decision I could make

I think I made the best decision by asking Stepchange for help with my debt. Very helpful team, everything made clear and easy! No problems at all for the last 18 months, just paying each month what I can without hassle. Stepchange is a national charity so no hidden costs! Reviewed on: 1st May 2024

Able to help with lowering debt payments in a man ab...

Able to help with lowering debt payments in a man able amount,customer service is great and very helpful Reviewed on: 1st May 2024

Simply the besting ...

Simply the best at helping people like me who have difficulty in understanding budgets ans money matters Reviewed on: 1st May 2024

Step change a brilliant service

Step change is so easy to contact they give a excellent service and advice dealing with issues that you may have very quickly Reviewed on: 1st May 2024

Excellent Service

StepChange has helped me with my problems and worries. I will recommend StepChange to my family and friends. Reviewed on: 1st May 2024

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