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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16565 reviews)

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4.95

Based on 16,565 reviews, last reviewed 10th May 2026

88950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16565)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Just the best.

Step Change just helped me right from the start. Their staff are so friendly. I was so ashamed, they just took all of that away and provided helpful options and advice. I finally have light and can see an end of my debts. Reviewed on: 1st May 2024

They have helped me when I was unemployed and also h...

They have helped me when I was unemployed and also help to manage my finances. Now I have not got long before I shall debt in 2025 all thanks to step change Reviewed on: 1st May 2024

Have helped me live my life with no financial proble...

Have helped me live my life with no financial problems or debtor’s chasing me Reviewed on: 1st May 2024

StepChange the debt management charity

StepChange is a debt management charity that plays a crucial role in helping me in my struggles with debt. They guided me through the financial maze, offering expert advice and organizing debt solutions. StepChanges practitioners who specialize in creating and managing various debt solutions. They can ease your debt worries and provide valuable support. Reviewed on: 1st May 2024

So helpful and turned my life around

So helpful and turned my life around Reviewed on: 1st May 2024

Stepchange have helped me to deal with my money worr...

Stepchange have helped me to deal with my money worries. and they have taken the stress away . they are always happy to help me when needed. Reviewed on: 1st May 2024

Outstanding support thank you!

I cannot rate or recommend Stepchange highly enough. Always excellent advice and support offered in a friendly non-judgemental manner. Thank you! Reviewed on: 1st May 2024

My wife and I got into a lot of debt with bills over...

My wife and I got into a lot of debt with bills overdrafts and credit cards. We were at our wits end until we contacted StepChange and they put us on a debt management plan 12 yrs ago. It has allowed us and our 4 children to live our lives again. Reviewed on: 1st May 2024

Amazing service to help you take control of your debt.

Incredibly helpful, kind, reassuring- they made taking control of my debts easier than I expected, and helped me to sort my situation out. Cannot recommend them highly enough to anyone who is struggling. Reviewed on: 1st May 2024

I wish I had known about this service years before!!

Helpful, understanding and supportive staff who never belittle you. They do their utmost to make sure any plan or payments put in place are affordable. Should your circumstances change it is easy to contact them to adjust your payments, whether up or down. I only wish I had known about them years before! Reviewed on: 1st May 2024

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